Credit Representative - Bilingual Spanish

About the role

The Credit Representative is responsible for contacting Worldpac customers to collect past due receivable balances. This will include negotiation of payment arrangements, resolution of customer disputes and working with internal teams to accomplish KPI’s, objectives.

Responsibilities

• Daily aging report monitoring and follow through on collection to assure that delinquent accounts are worked based on priority and in a timely manner and properly notated
• Develop and maintain positive working relationships with all customers within assigned A/R portfolio
• Reconciliation of past due balances, with clear and concise communication to our customers, sales staff, and management to resolve disputed balances
• Works with internal and external customers to clear open accounts receivable balances
• Makes recommendations for setting up customer payment plans, placing customer accounts on hold and accounts to be placed with 3rd party collections and bad debt
• Works in a team supportive environment
• Performs other collection related duties as required by management
• Complies with all established policies and procedures
• Able to organize and interpret data as well as communicating analytic results/recommendations
• Able to manage multiple tasks simultaneously to completion with sound business judgment
• Credit hold review and order releases per company policy guidelines
• Special projects as assigned

Qualifications

• Minimum Associates degree in Business related field preferred, or equivalent experience in lieu of Associate degree
• 2+ years’ experience in a credit and collections or customer facing role
• Effective collections, issue resolution, deduction management, and negotiation skills
• Collaborative attitude, as well as strong analytical and investigative skills
• Proven ability to work both independently and as a team member
• Understanding of basic accounting and bookkeeping procedures
• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
• Ability to define problems, identify solutions and follow through to completion
• Excellent verbal and written communication
• Strong decision-making skills with strong attention to detail and action results oriented
• Working knowledge of AS400 system
• Excellent customer service skills
• Knowledge of transactional processes and systems

Skills

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Benefits

N/A

Pay

On Application

Schedule

N/A