Credit Representative

About the role

The Credit Representative plays a crucial role in supporting both accounts receivable and accounts payable functions, ensuring financial accuracy, timely processing, and strong customer service.

Responsibilities

• Review customer orders on hold daily and release within authorized limits or obtain required approvals
• Perform daily collection activities for assigned customer accounts, including past due and upcoming balances
• Obtain payment remittance details for unapplied payments within 48 hours whenever possible
• Complete monthly customer accounts receivable reconciliations and document action plans for resolution
• Maintain accounts receivable and deduction levels within established company guidelines
• Partner with brands and retailers to address credit-related needs and support account resolution
• Research and resolve customer chargebacks and deductions within established timelines
• Process customer credit card payments and provide receipts to the appropriate internal contact
• Prepare and distribute customer statements and other requested account information in a timely manner
• Maintain accurate and current customer master data and submit updates as needed
• Document collection efforts and retain customer records in accordance with internal control requirements
• Prepare customer account offsets and required adjustments prior to month-end close
• Provide support for special projects, reporting, and other assignments as directed by the Credit Manager or senior management
• Maintain confidentiality of financial, customer, and company information
• Collaborate with team members to ensure deadlines, service expectations, and compliance standards are met
• Support process improvement efforts within AR and credit operations
• Work additional hours as needed to meet business demands and critical deadlines

Requirements

• Education and Experience: Associate degree in Accounting, Finance, or a related field preferred; minimum of two years of experience in finance, credit, accounts receivable, collections, chargebacks, or reconciliations required; experience working in a high-volume transactional environment preferred
• Physical Requirements: Must be able to operate a computer and other standard office equipment; must be able to communicate effectively, including speaking and hearing; ability to bend, stoop, reach, and perform repetitive hand and finger movements; must be able to lift, move, and carry up to 25 pounds on an occasional basis
• Additional Skill Requirements: Proficiency in Microsoft Office, including Word, Excel, and Outlook; experience using SAP or similar ERP/accounting systems preferred; working knowledge of accounts receivable, collections, reconciliations, and basic credit processes, including order review, release and order management; strong written and verbal communication skills in English; strong organizational, time management, and problem-solving skills; ability to manage multiple priorities in a fast-paced environment; strong attention to detail and commitment to accuracy; ability to work independently and as part of a team; professional demeanor with strong interpersonal and customer service skills; ability to handle confidential information with discretion; self-motivated, dependable, and adaptable to changing priorities

Benefits

• Excellent health, dental and vision insurance (employee and dependents are eligible 1st of the month following 30 days; generous employer contribution)
• Immediate participation in the 401(k) and 100% vested employer match after one year (maximum 4% employer match with 5% employee contribution)
• Company paid life insurance and Long Term Disability
• 18 days of PTO per year
• Special bucket of sick time per year extended paid time for medical, parental and military leave
• Holiday pay
• Voluntary FSA, STD, Accident/Hospital Indemnity insurance
• Employee product discount