Credit Representative

About the Role

Peterson Cat has an immediate need for an experienced Credit Representative based at either our Hillsboro, OR or San Leandro, CA locations. The Credit Services Representative is responsible for monitoring and collecting company receivables with an emphasis on delinquent accounts. The role involves analyzing current customer records and correspondence to maintain accurate records, mitigate risk, modify credit limits, resolve disputes, coordinate credit meetings with operational departments, and recommend and adhere to Corporate Credit Policies. You will work closely with Cat Financial to promote Cat Commercial as a resource and solution for Peterson’s customers.

Responsibilities

• Provide superior customer service in all aspects of the job.
• Initiate credit collection efforts on delinquent accounts.
• Develop relationships with customers to aid collection efforts.
• Develop and recommend payment solutions for delinquent customers.
• Coordinate with operational employees to aid in collection efforts.
• Evaluate customer records and reduce/extend credit lines or place credit holds based on account analysis.
• Monitor additional exposure on delinquent accounts and consult with Department Managers, account reps, and supervisor on marginal credit issues.
• Prepare and facilitate regular credit meetings with appropriate operations personnel; review delinquent accounts and disputes.
• Run, update, and distribute monthly reports.
• Determine and manage accounts sent to collections and/or legal.
• Determine chargebacks and write-offs of unrecoverable accounts on a monthly basis and present to supervisor, account reps, and department manager.
• Notify operational staff of items that affect cost centers.
• Prepare and file pre-liens on rental equipment as necessary and issue releases in exchange for payments. File stop notice/mechanic liens.
• With supervisor approval, refer accounts to an attorney as necessary.
• Follow up on daily activity.
• Recover bad debt through appropriate channels when necessary.
• Reconcile assigned accounts, provide documents as requested, execute credit references, and process return mail.
• Maintain punctual, regular, and predictable attendance.

Requirements

• Associate’s Degree from a fully accredited college in Business or a closely related field; and a minimum of three years of directly related experience in credit collections, preferably in a heavy industrial environment; or an equivalent combination of education and work experience.

Pay

The California hourly pay range for this position is $35.55–$41.00. We also offer a total compensation package in addition to base salary.

Benefits

Peterson offers competitive wages, generous benefits, and promotional opportunities at a family-owned and operated business.