Credit Representative

About the role

This position is responsible for researching new accounts, monitoring accounts for prompt payment, and taking the appropriate action to collect past due balances. Works with the Sales Team and/or other departments as appropriate to resolve customer disputes, updating Sales Management Team and/or Credit Manager as appropriate regarding past due accounts or customer disputes.

Responsibilities

• Manage collections for a defined portfolio of accounts
• Responsible for credit and risk assessment for new credit applications utilizing credit reports and other credit tools
• Obtain and review tax exemption certificates being knowledgeable of the requirements of different states and the industries utilized within
• Validate and sign Lien Waivers
• Provide customer service on collection issues
• Process customer refunds
• Review account adjustments and resolve customer account discrepancies
• Work with other internal teams on resolving customer issues and disputes to ensure prompt resolution and follow through
• Perform account reconciliations
• Communicate and coordinate collection actions
• Perform periodic credit limit analysis on existing customers
• Review and release orders on hold
• Research and resolve cash posting disputes
• Process customers' payments
• Process and/or assist with Cat Card products
• Customer number add requests
• Other duties as required and assigned

Requirements

• Current or previous collection, credit and/or customer service experience required
• Associate's degree in business, accounting, or finance is preferred
• Proficiency in Microsoft Office Word, Excel and Outlook is preferred
• Excellent verbal and written communication skills with attention to detail is required
• Ability to maintain a high degree of confidentiality is required
• Ability to be persuasive while providing excellent customer service
• Ability to prioritize heavy workload, work under pressure and multitask
• Ability to effectively communicate with multiple departments
• Ability to work independently and within a team environment when the scenario requires
• Strong analytical and critical thinking skills required with ability to implement customized plan based on customer needs

Physical Requirements

• While performing the duties of this job, the employee is regularly required to talk or hear.
• The employee frequently is required to sit for long periods, stand, walk, bend and stoop to perform the essential functions of this job.
• Occasionally lift and/or move up to 20 pounds.

Equal Employment Opportunity

Equal Employment Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities.