Credit Representative

About the role

The Credit Representative evaluates customer creditworthiness, manages assigned accounts, and ensures timely collection of receivables in accordance with the company's Credit Policy. This role collaborates with Sales, Transportation, and Accounting to resolve credit issues, manage credit holds, and support positive customer relationships while protecting the organization's financial interests.

Responsibilities

• Maintain effective control of assigned customer accounts in accordance with the company’s Credit Policy
• Analyze customer credit history, financial statements, and credit reports to assess risk and recommend credit limits
• Absorb new account setup and establish appropriate credit terms and limits
• Closely monitor accounts receivable aging and cash receipts for assigned accounts
• Initiate outbound calls and written communication to customers with past-due balances to secure payment
• Work to resolve open receivables and reduce delinquent balance within established credit terms
• Generate professional email correspondence and apply sound judgment when addressing problematic accounts
• Communicate regularly with Inside and Outside Sales regarding credit decisions, credit holds, delinquencies, deliveries, and account status
• Collaborate with internal departments to resolve billing, invoicing, shipment, or payment discrepancies
• Review accounts with the Credit Manager on a routine basis to address risks or improve
• Respond to inbound customer inquiries related to billing, invoices, payments, and credit status
• Research orders and credit holds to resolve issues while minimizing service disruptions

Requirements

• High School Diploma or equivalent, some college degree or credits earned in similar field preferred
• Minimum of five years experience in credit, collections, accounts receivable, or a related field
• Strong knowledge of credit analysis, collections practices, and financial information interpretation
• Ability to read and evaluate credit reports and customer financial data
• Strong verbal and written communication skills
• Proficiency with Microsoft Office Suite or similar software
• Professional demeanor with effective and ethical negotiation skills
• Ability to work independently in a fast-paced credit and collections environment
• Ability to communicate effectively with all levels of management and internal teams

Qualifications

• Ability to stand, walk, sit, use hands, reach, talk, and hear
• Occasional lifting and/or moving up to 25 pounds

Skills

• Strong credit analysis and collections practices
• Effective communication and negotiation skills
• Proficiency with Microsoft Office Suite or similar software

Benefits

N/A

Pay

N/A

Schedule

N/A

We are an equal opportunity employer, dedicated to fostering a diverse and inclusive workplace where everyone is valued and has equal access to opportunities. WE ARE A DRUGFREE WORKPLACE

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