Credit Manager

About the Role

The purpose of this classification is to perform work functions associated with coordinating, overseeing, and managing accounts receivable and collection duties. The person in this position is responsible for approving or declining and issuing lines of credit to customers; conducting credit investigations; and following proper credit approval procedures that limit losses while growing the store's accounts receivable. This person also ensures that customers with delinquent accounts are contacted and proper collection procedures are followed.

Essential Functions

• Supervises, directs, and leads assigned staff, processing employee concerns and problems, directing work, disciplining, and providing general guidance to attain efficient office and credit operations.
• Manages and oversees the activities and operations of the accounts receivable and collection areas.
• Reviews and evaluates applications; investigates and verifies financial status and reputation of prospective customers applying for credit; prepares documents to substantiate findings; recommends rejection or approval of credit applications; establishes credit limitations on customer accounts.
• Contacts customers by telephone and/or text to determine the reason for overdue payment; reviews terms of sales, service, or credit contract with the customer in an attempt to gain payment.
• Mails form letters, texts, and/or late charge notices to customers to encourage payment of delinquent accounts.
• Travels to customers' homes to collect on late payments.
• Assists with repossessions of merchandise as necessary.
• Ensures payments are posted to customer accounts.
• Ensures all correspondence and attempted correspondence with customers concerning accounts is properly documented.
• Reviews and analyzes collection reports to ascertain status of collections and balances outstanding and to evaluate effectiveness of current collection policies and procedures.
• Reviews delinquent account records to determine which customers must be contacted for collection of overdue accounts; organizes collection workload according to degree and amount of delinquency; determines which accounts to delegate to assigned staff for collection.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Submits delinquent accounts to attorney or outside agency for collection with prior approval of the Store Manager.
• Maintains customer files in a fireproof cabinet, kept in alphabetical order, and located in an office or other area not accessible to the public. Files are categorized by current status: Active, Paid Out, Charge-Off, Repo, and Bankrupt.
• Ensures customer files remain in the office area and are never handled, used, or stored on the sales floor.
• Refers to and follows all other areas of Handling Customer Files and Personal Information Procedure.
• Responsible for office organization, ensuring that each day's bookkeeping workload, including customer files, is filed away by the end of each business day.
• Implements and uses the company's Bookkeeping Checklist when completing daily bookkeeping work.
• Deposits all cash receipts to the store's bank account in a night deposit bag on the day received; leaves cash drawers empty and open each night.
• Ensures that any unattended cash drawer is locked with the key removed, with the key remaining in the possession of the employee assigned responsibility for that drawer by the Store Manager.
• Refers to and follows all other areas of ARS 15.
• Collects on returned checks and delinquent accounts.
• Maintains a work environment free of legally prohibited discriminatory practices and sexual harassment.
• Completes, prepares, reviews, and/or approves a variety of forms, logs, requests, records, reports, correspondence, and other documents associated with daily responsibilities; oversees maintenance of accurate files and administrative records.
• Operates a calculator, copy machine, telephone, or other equipment as necessary to complete essential functions.
• Upholds and promotes the company's H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and Ensuring that excellence is a habit personally and for those entrusted to them to lead.

Additional Functions

• Performs the duties of the Store Manager as required.
• Assists in other store departments as required.
• Performs other related duties as required.

Minimum Qualifications

• High School Diploma or GED required.
• Three (3) years of experience in accounting/bookkeeping, loan processing, and/or collections; or any combination of training, experience, and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver's License.

Performance Aptitudes

• Data Utilization: Requires the ability to evaluate, audit, deduce, and/or access data using established criteria, including exercising discretion in determining actual or probable consequences and in referencing such evaluation to identify and select alternatives.
• Human Interaction: Requires the ability to function in a managerial capacity for a division or organizational unit, including the ability to make decisions on procedural and technical levels.
• Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate, maneuver, and/or control the actions of equipment, machinery, tools, and/or materials used in performing essential functions.
• Verbal Aptitude: Requires the ability to utilize a wide variety of reference, descriptive, and/or advisory data and information.
• Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; calculate decimals and percentages; utilize principles of fractions; and interpret graphs.
• Functional Reasoning: Requires the ability to interpret instructions furnished in written, oral, diagrammatic, or schedule form; apply principles of rational systems; and exercise independent judgment to adopt or modify methods and standards to meet variations in assigned objectives.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness, and creativity in situations involving the evaluation of information against sensory, judgmental, or subjective criteria, in addition to that which is clearly measurable or verifiable.

ADA Compliance

• Physical Ability: Tasks require the ability to exert moderate physical effort, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and may involve some lifting, carrying, pushing, and/or pulling of objects and materials of moderate weight (12–50 pounds).
• Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals. Some tasks require the ability to communicate orally.
• Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents, or toxic agents/chemicals.