Credit & Collections Specialist I - Remote

About the role

Labcorp is a global leader in laboratory services, providing the insights and answers that help healthcare providers, patients, researchers, pharmaceutical companies and health systems make confident decisions and improve outcomes. Through our unparalleled science, data, technology and laboratory network, we advance diagnostics, accelerate innovation and help address some of the world’s most important health challenges. As we shape the future of healthcare, we are leveraging advanced technologies, intelligent digital solutions and data-driven innovation across our operations to enhance how work gets done and deliver greater value to customers and patients. With our global scale and deep expertise, you’ll have the opportunity to do meaningful work, grow your career and make a real impact on people’s health around the world. Together, we’re improving health and improving lives. Labcorp is seeking a remote Credit and Collections Specialist to join our team!

Responsibilities

• Follow SOP’s to reduce aging AR >60‑day balances
• Outreach to customers by phone, email, and/or letters
• Handle sensitive information in a confidential manner
• Prepare updates on account resolution for various levels of leadership
• Document all activities and attempts to reduce balances
• Prepare placement packages for outside attorneys for possible litigation
• Communicate via telephone with operations management, physicians, attorneys, and internal customers
• Utilize tools to obtain improved billing information
• Perform research and evaluation of complex projects/assignments to identify and measure financial implications
• Analyze and determine areas for process improvement and education

Requirements

• High School Diploma or GED or equivalent
• 1 year of work experience in a call center, customer service, collections, or healthcare billing‑related work experience

Qualifications

• Prior work experience with meeting deadlines and weekly goals
• Proficiency in Microsoft Office products, including but not limited to Excel
• Ability to compile and organize data
• Critical thinking skills and a basic understanding of medical and computer skills
• Ability to work independently and manage time effectively
• Dedicated, quiet workspace free from distractions
• Internet download speed of at least 50 Mbps (no satellite internet)
• Equipment must be connected via Ethernet (Wi‑Fi, mobile routers, or hotspots are not supported)

Benefits

Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan. Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive all the foregoing benefits except PTO or FTO.

Pay

Pay Range: $17.75 - $18.50/Hour

Schedule

Work Schedule: Monday - Friday; 8:00 AM - 5:00 PM EST; Potential flex time available after training.