Credit & Collections Specialist - High Point, NC, USA

Specific Responsibilities

• Manage an assigned portfolio of accounts, and execute appropriate collection strategies to improve DSO, Collection Targets, and other Key Performance Indicators
• Initiate outbound collection calls and e-mails to past due customers, to negotiate and coordinate the timely payment of outstanding invoices
• Identify collection concerns, issues impeding payment, and reconciliation issues
• Identify and escalate customer deductions or disputes and monitor resolution. Work with other departments to ensure customer satisfaction
• Advise outside Sales Reps of problem accounts & request assistance where needed
• Escalate problem accounts to Credit Manager when necessary
• Setup of new dealer accounts, initiate trade reference requests and order credit bureau reports
• Release orders from credit hold daily, based on departmental guidelines
• Provide General Support and other duties as required.

Education/Experience Required

• 3+ years commercial collections experience preferred
• Strong interpersonal & analytical skills
• Strong organization and time management skills
• Ability to be tactful yet assertive with good negotiation skills
• Strong verbal & written communication skills
• Ability to work independently and as part of a team
• Understanding of credit and accounting is an asset