Credit & Collections Specialist

About the Role

Stowers Machinery is proud to expand from East Tennessee into Southern Florida through the opening of Coastal Construction Equipment, LLC, the region's CAT Compact Equipment Dealer. This expansion strengthens our ability to provide customers with exceptional sales, rental, parts, and service support. Don't miss the opportunity to join our team during this exciting period of growth and help build the future of our Southern Florida operation.

Position Scope

The Credit and Collections Specialist is responsible for managing customer credit risk and ensuring timely collection of outstanding receivables. This role supports financial health by maintaining accurate records, resolving payment issues, and fostering positive customer relationships. This position will also help process new customer credit applications.

Responsibilities

• Review and assess customer credit applications and set appropriate credit limits
• Monitor aging reports and follow up on overdue accounts
• Resolve billing discrepancies and customer disputes
• Maintain accurate records of collection activities and communications by documenting in the company's system
• Collaborate with sales and customer service teams to support account resolution
• Prepare reports for management on collection status and risk exposure
• Assist with legal documents for the Credit Manager, as needed

Leadership Responsibilities

• Take ownership of assigned accounts and collection strategies
• Lead initiatives to improve collection efficiency and reduce DSO (Days Sales Outstanding)
• Provide insights and recommendations to leadership on credit risk trends

Requirements

• High school diploma, GED or equivalent required
• Associate or Bachelor's degree in Accounting, Finance, or related field preferred
• Strong understanding of credit principles, collections processes, and financial documentation
• Proficiency in ERP systems and Microsoft Excel
• Excellent communication, negotiation, and conflict resolution skills
• Ability to analyze data and make informed decisions
• High level of accuracy and attention to detail

Qualifications

• 3+ years of experience in credit and collections or accounts receivable (preferred)
• Familiarity with credit scoring models and risk assessment tools (preferred)
• Experience working with B2B customers and large account portfolios (preferred)
• Experience in manufacturing, industrial, or heavy equipment industries is a plus
• Knowledge of lien laws, collections regulations, and dispute resolution practices is a plus

Work Environment

• Office-based role with standard business hours
• Collaborative team setting with cross-functional interaction
• Occasional flexibility required during month-end or audit periods
• Most work is conducted in a comfortable office environment but exposure to site conditions may also occur
• Personal protective equipment must be worn in areas as required

Physical and Mental Requirements

• Ability to sit for extended periods and work at a computer
• Clear verbal and written communication
• Strong focus and mental agility for handling complex account issues