Credit & Collections Specialist

Responsibilities

• Daily business to business collection calls to encourage customers to pay within their assigned terms
• Monitor assigned accounts receivable to identify trends and issues
• Report weekly to management and provide status update on accounts
• Work closely with the Customer Service, Sales and Operations to ensure client service satisfaction
• Negotiate payment while maintaining client goodwill; facilitate dispute resolution
• Recommend appropriate course of action for dealing with delinquent accounts; escalate internally or with the customer to determine the root cause and correct
• Manage daily credit hold queue within the credit policy guidelines
• Daily cash application of payments performed timely and accurately and overpayments/short-payments or any discrepancies are investigated and resolved promptly
• Complete credit reviews on both new and existing accounts, utilizing credit reports, bank reports and trade references
• Identify and recommend areas of improvements within standard operating procedures and departmental policies

Requirements

• University Degree or College Diploma in related field
• 3-5 years' experience with trade credit in business-to-business environment
• Solid knowledge of credit, collections and accounts receivable processes and procedures
• Familiar with Credit Bureau reports
• Familiar with Uniformed Commercial Code, Construction Lien Act, Waiver and Lien processes
• Demonstrated conflict resolution skills; sound judgment and decision-making skills
• Solid problem-solving capabilities to ensure issues, complaints, and inquiries are handled tactfully, effectively and promptly
• Strong attention to detail, goal oriented
• Excellent communication (oral & written), and organization skills
• Ability to maintain a high level of accuracy
• Proficiency with Microsoft Office Software applications (Excel, Word, etc)
• Proven organizational/negotiation/communication skills
• Self-motivated and results oriented individual
• A team player with good listening and customer service skills

Benefits

People First Culture: We stand proudly for our people, supporting success through career advancement, continuous learning, and a collaborative environment
Competitive Rewards: Enjoy competitive pay, comprehensive family benefits, tuition reimbursement, and programs designed to support not only you but your family as well
Growth & Innovation: Join a company that champions innovation and sustainability—where your ideas drive progress and help shape the future
Purpose-Driven Work: Our mission is simple: Deliver the Difference to our customers when they need it, by people who know and care. Every role here makes a real impact on our customers and local communities.