Credit & Collections Specialist

About the role

We're looking for a Credit & Collections Specialist who thrives on solving problems, building customer relationships, and driving financial results. This role is ideal for someone who enjoys working with customers, analyzing account issues, negotiating payment solutions, and partnering with internal teams to improve cash flow and reduce financial risk.

Key Responsibilities

• Manage collection activities for an assigned accounts receivable portfolio.
• Proactively contact customers regarding past-due balances and payment commitments.
• Build and maintain strong relationships with customer contacts and internal stakeholders.
• Investigate and resolve billing disputes, payment discrepancies, and account issues.
• Perform account reconciliations to ensure accurate customer balances.
• Maintain credit history files and supporting documentation.
• Partner with operations, sales, and accounting teams to improve collection outcomes.
• Escalate concerns regarding bad debt exposure and recommend appropriate actions.
• Aid with basic credit analyst tasks, including gathering customer information, preparing credit review materials, and supporting account analysis.
• Support company goals related to Days Beyond Terms (DBT) and accounts receivable performance.

Required Skills & Qualifications

• Self-motivated with the ability to work independently and solve problems proactively.
• B2B collections, accounts receivable, credit, finance, accounting, or customer service experience.
• Excellent verbal and written communication skills.
• Strong negotiation, conflict resolution, and relationship-building abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational and time management skills.
• Proficiency with Microsoft Office, including Excel.
• High level of accuracy and attention to detail.

Preferred Qualifications

• Experience managing business-to-business collections portfolios.
• Understanding of accounting transactions and payment reconciliation processes.
• NACM certifications (CBA, CBF) or willingness to pursue professional development in credit and collections.

Why Join Interstate?

• You'll join a collaborative team where your work directly impacts the financial health and success of the business.
• We offer opportunities for professional growth, ongoing development, and a culture focused on teamwork, accountability, and Pride in Service.
• Benefits Include Competitive compensation Medical, Dental, and Vision Insurance 401(k) with Company Match Paid Time Off and Paid Holidays Employee Assistance Program (EAP) Career Growth and Development Opportunities Wellness Programs Employee Recognition Programs

About Interstate Companies

Interstate Companies is a dynamic organization employing more than 1,700 team members across five operating companies: Interstate Power Systems, Interstate Bearings Systems, Interstate Energy Systems, Interstate Assembly Systems, and I-State Truck Center. For more than 70 years, we have provided industry-leading products, service, and support throughout the Midwest while creating rewarding career opportunities for our employees. Interstate Companies is an Equal Opportunity Employer.