Credit & Collections Specialist

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.

About the role

Join a strong and continuously evolving group, helping to continue to grow our business. The Credit & Collections role manages a portfolio of customer accounts to ensure the collection and resolution of past-due customer invoices.

Responsibilities

• Manage customer accounts within assigned portfolio (review order holds, collect receivables, monitor risk, assess and analyze creditworthiness)
• Identify problem accounts, write-offs, and related adjustments, and lead work until resolution
• Provide impactful, proactive action plans via frequent monitoring of past due percentages
• Negotiate payment arrangements; create strategic action plans to enhance cash flow timeliness
• Collaborate with the Business Operations and Cash Applications teams to resolve open credits & refunds
• Manage compliance with required internal controls and departmental procedures
• Maintain portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)

Requirements

• 5+ years of B2B collections work experience and sound knowledge of the order-to-cash process
• Bachelor's degree in accounting or finance preferred, not required
• Ability to quickly build rapport with customers externally and stakeholders internally
• Proficient in Microsoft Office

Schedule

Monday through Friday 8:00am to 4:30pm.

Pay

$27.00 to $29.00 per hour + Bonus

Benefits

• Competitive salaries and benefits (medical, dental, vision)
• 401(k) program with company match
• Life insurance
• Generous paid time off package
• Educational reimbursement
• Paid family leave
• Adoption assistance