Credit & Collections Specialist
Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution—delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus.
About the role
Join a strong and continuously evolving group, helping to continue to grow our business. The Credit & Collections role manages a portfolio of customer accounts to ensure the collection and resolution of past-due customer invoices.
Responsibilities
- Manage customer accounts within assigned portfolio (review order holds, collect receivables, monitor risk, assess and analyze creditworthiness)
- Identify problem accounts, write-offs, and related adjustments, and lead work until resolution
- Provide impactful, proactive action plans via frequent monitoring of past due percentages
- Negotiate payment arrangements; create strategic action plans to enhance cash flow timeliness
- Collaborate with the Business Operations and Cash Applications teams to resolve open credits & refunds
- Manage compliance with required internal controls and departmental procedures
- Maintain portfolio to support functional metrics (past due percentage, average days past due, days sales outstanding, etc.)
Requirements
- 5+ years of B2B collections work experience and sound knowledge of the order-to-cash process
- Bachelor's degree in accounting or finance preferred, not required
- Ability to quickly build rapport with customers externally and stakeholders internally
- Proficient in Microsoft Office
Schedule
Monday through Friday 8:00am to 4:30pm.
Pay
$27.00 to $29.00 per hour + Bonus
Benefits
- Competitive salaries and benefits (medical, dental, vision)
- 401(k) program with company match
- Life insurance
- Generous paid time off package
- Educational reimbursement
- Paid family leave
- Adoption assistance