Credit & Collections Specialist

Location: Orange County, CA — Hybrid

About the Role

Our client is seeking an experienced Credit & Collections Specialist to support its accounting and finance operations. This position will oversee customer accounts, monitor receivables, resolve account issues, and work closely with internal teams and customers to ensure timely payment. The ideal candidate will have strong commercial collections experience, excellent attention to detail, and the ability to manage a large volume of accounts while effectively prioritizing competing deadlines.

Responsibilities

• Manage assigned customer accounts and follow up on outstanding receivables.
• Review aging reports and account activity to identify past-due balances and collection priorities.
• Research and resolve payment discrepancies, deductions, disputes, and other account-related issues.
• Perform account reconciliations and investigate differences between customer records and internal accounting records.
• Communicate with customers regarding outstanding balances, payment status, and account questions.
• Coordinate with internal departments to resolve issues that may delay customer payments.
• Review credit exposure and account activity and escalate concerns as appropriate.
• Document collection activity, account research, and resolution efforts accurately.
• Prepare and maintain reports related to accounts receivable, collections, aging, and account status.
• Assist with improving collection procedures, reporting, and overall accounts receivable processes.
• Provide support on complex accounts and other projects as needed.

Requirements

• 3+ years of experience in commercial credit and collections or accounts receivable.
• Must have big box retailers experience.
• Experience managing a high volume of customer accounts.
• Strong understanding of collections, account reconciliation, dispute resolution, and receivables processes.
• Comfortable researching account discrepancies and working through complex payment issues.
• Strong Microsoft Excel skills, including PivotTables and lookup functions.
• Excellent verbal and written communication skills.
• Strong analytical, organizational, and problem-solving abilities.
• Ability to work independently while collaborating effectively with internal teams.
• Strong attention to detail and follow-through.

Qualifications

Associate or bachelor's degree in Accounting, Finance, Business, or a related field preferred; equivalent experience will be considered.

Benefits

• Medical
• Dental
• Vision
• 401(k)

Pay

$30.00–$36.50 per hour

Schedule

Monday–Friday, 9:00 AM–5:00 PM

Why Consider This Opportunity?

This is an excellent opportunity for a Credit & Collections professional looking to join an established organization and take on a meaningful role within its accounting team. The position offers a hybrid work environment and the potential to transition into a permanent opportunity based on performance and business needs.