Credit & Collections Specialist

About the role

We are seeking a detail-oriented and results-driven Credit & Collections Specialist to manage a high-volume portfolio of customer accounts within a fast-paced paper manufacturing environment. This role is heavily focused on collections while requiring a strong foundation in credit analysis and risk assessment.

Responsibilities

• Manage a portfolio of approximately 500–750 customer accounts across multiple regions, primarily in Indiana and Kentucky
• Perform comprehensive credit evaluations, including analyzing D&B reports, gathering trade references, and establishing new customer credit files
• Assign and maintain appropriate credit limits for new and existing customers based on risk analysis and payment history
• Lead collection efforts through proactive outreach, including high-volume collection calls and follow-ups on past-due accounts
• Investigate and resolve customer short payments, discrepancies, and billing issues in a timely manner
• Monitor and manage customer disputes, ensuring accurate reconciliation of accounts and proper documentation
• Collaborate with inside and outside sales teams to address credit concerns, resolve account issues, and support business objectives
• Review and release customer orders placed on credit hold, ensuring alignment with company credit policies
• Respond promptly to customer inquiries related to account status, payments, and credit terms

Qualifications

• 2+ years of experience in credit and collections, preferably within a manufacturing or distribution environment
• Strong understanding of credit analysis, financial risk assessment, and collections processes
• Experience reviewing D&B reports and establishing credit limits
• Excellent communication and negotiation skills with a customer-focused approach
• Ability to manage a large portfolio of accounts and prioritize effectively in a high-volume setting
• Strong problem-solving skills with attention to detail
• Proficiency in MS Dynamics AX or D365 preferred
• Microsoft Excel

Pay

$62–67k annually

Benefits

• Medical
• Dental
• Vision
• 401k