Credit & Collections Manager
TriMark USA is the country’s largest provider of design services, equipment, and supplies to the foodservice industry. We serve customers by delivering design services, commercial equipment, and foodservice supplies across diverse industries and business sectors. Headquartered in Massachusetts with a history dating back to 1896, we combine unique design capabilities, expert market knowledge, and national purchasing strength to offer unparalleled service, including delivery, installation, and after-sales support.
About the role
The Credit & Collections Manager reports to the Divisional VP of Finance & Accounting and is based in Cleveland, OH. This full-time, hybrid position oversees credit management and contract management functions, ensuring compliance with state and federal procedures while safeguarding corporate assets and managing credit risk.
Responsibilities
- Manage and oversee all credit functions for the division.
- Establish credit terms and procedures for asset control, records, loan collateral, or securities.
- Protect corporate assets by filing necessary liens/UCC’s where applicable.
- Ensure compliance with state and federal procedures.
- Review contracts for proper language prior to acceptance.
- Work closely with Contract Administration to ensure timely issuance of non-system invoices and deposits receipt within contract terms.
- Supervise Credit Analysts and manage workflow to meet organizational and customer credit needs.
- Develop and utilize performance metrics for the Credit Department.
- Assist in modifying processes and procedures to maximize efficiency.
- Effectively utilize technology to aid in managing department productivity.
- Analyze credit data and financial statements to determine risk in extending credit.
- Exercise wise judgment when making risk assessment decisions regarding terms, credit limits, and payment plans.
- Consult with customers to resolve complaints and verify financial and credit transactions.
- Act as a liaison between Sales, Accounting, Credit, Design, and Management for policy adherence and approvals.
- Conduct Credit training for new hires in the organization.
- Attend NACM meetings as requested.
- Commit to growth in understanding the foodservice industry.
- Communicate and elevate A/R concerns and resolutions through preparation and distribution of A/R aging to CFO.
Requirements
- 6–8 years of progressive Credit experience, or equivalent Military or practical experience.
- 2+ years as a Credit Manager for an $75M+ organization.
- Experience in foodservice sales or distribution.
- Corporate contract sales experience.
- Fair Credit Practices training preferred.
- Clean Credit background.
- Team management and leadership experience.
- Ability to successfully pass a background check post offer acceptance.
Skills
- Strong business acumen with a concentration in Accounting and Credit.
- Advanced proficiency in MS Office suite and operating systems.
- Thorough knowledge of economic and accounting principles and practices.
- Accurate interpretation of credit reports.
- Strong negotiating skills.
- Excellent customer service, sales-minded attitude.
- Advanced math skills.
- Ability to assess, negotiate, and follow up on credit issues.
- Ability to maintain a positive attitude and enthusiasm under all circumstances.
- High level of work ethic, willing to put in time and effort to meet customer needs.
Benefits
- Medical, Dental, and Vision insurance
- Tuition Reimbursement
- Pet Insurance
- Legal Insurance
- 401k with employer match
- Community Service Day
- Spotlight Awards
- National Sales Excellence Awards
- CFSP Prep Certification Program