Credit & Collections Analyst- Bilingual (SOC)

Duties/Responsibilities

• Manage accounts receivable by establishing client financial obligations, processing payments, maintaining accurate account records, and ensuring timely payment updates.
• Collect program fees, coordinate payment plans and recurring payments.
• Manage delinquent accounts in compliance with company policies and FDCPA guidelines.
• Investigate and resolve billing discrepancies, payment issues, and client account concerns while maintaining collection performance standards.
• Provide professional customer service by handling financial discussions, resolving complaints, troubleshooting program and equipment issues, and communicating product, service, and policy information.
• Cook up office scheduling and administrative operations while maintaining clear, consistent communication with staff and management regarding client accounts and service issues.

Requirements

• Strong communication and active listening skills
• Problem-solving and conflict resolution abilities
• Patience, empathy, and professionalism
• Basic computer and data entry skills
• Ability to multitask and manage time effectively
• Bilingual (Spanish- verbal/written communication) required

Skills

• Experience managing accounts receivable
• Ability to collect payments and set up payment plans
• Knowledge of FDCPA guidelines
• Customer service skills
• Office administration and scheduling skills
• Bilingual proficiency (Spanish)

Qualifications

• High School Diploma or Equivalent

Physical Requirements

• Sitting/Standing: over 70%
• Fine Motor Movements: over 70%

Benefits

Retirement Savings: 401(k) and matching plan
Health and Wellness: Comprehensive health, dental, and vision insurance, HSA, FSA, short and long-term disability insurance, life insurance
Work-Life Balance: Generous paid time off, paid sick leave, EAP counseling services
Additional Perks: Referral program, tuition reimbursement