Credit Card Representative

Responsibilities

• Orders credit cards and performs account maintenance and input
• Answers questions for customers, branch personnel and management regarding credit cards i.e. balance and payment information, pin resets, etc.
• Accepts and processes credit card payments submitted from customers via mail or phone.
• Processes credit card payments received and submitted via branch transactions
• Ensures that all credit card functions are compliant with Bank policy and procedures and state and federal regulations
• Completes daily maintenance consisting of new or changes to Consumer and Business Money Lines
• Answers questions for customers, branch personnel and management regarding Money Lines, i.e. balance and payment information, etc.
• Keeps management informed of area activities and any significant problems or concerns
• Helps other area personnel as required
• Maintains and projects the Bank's professional reputation and promotes the Bank at all times
• Serves as a representative for D.L. Evans Bank in the community

Qualifications

• Must be at least 18 years old
• High school diploma or GED required
• Knowledge of Microsoft Office software products and strong ability to use and navigate the Internet required
• Previous banking experience preferred
• Ability to maintain confidentiality in all situations
• Accurate and attentive to detail
• Well organized with good typing skills
• Strong proofreading skills
• Willing and able to help others
• Excellent verbal and written communication skills as well as professional telephone etiquette