Credit / AR Analyst

Pape’ is seeking a detail-oriented team member to join their credit and AR team at the corporate office in Eugene, OR. This role supports Accounts Receivable and Credit operations, ensuring the financial health of customer relationships through exceptional service and problem-solving.

About the role

As a Credit & AR Analyst, you will research and resolve customer account issues, analyze receivable balances and payment activity, support credit activities, and ensure accurate management of customer accounts. You will collaborate with teams across Credit, AR, Operations, Sales, and Customer Service to address account questions and resolve issues. A strong customer service mindset and proficiency in data analysis are key to success in this position.

Responsibilities

• Provide exceptional customer service to external customers and internal business partners, responding to questions, researching account issues, and supporting timely resolution.
• Review and analyze customer Accounts Receivable, including aging, payment history, past-due balances, disputes, deductions, unapplied cash, credits, and other account activity.
• Support Credit activities through customer research, account reviews, credit analysis, and identification of potential risk.
• Research customer account issues and partner with Credit, AR, Operations, Sales, Customer Service, and other stakeholders to reach resolution.
• Develop and maintain reports, summaries, and analysis to provide visibility into Credit & AR performance and support business decision-making.
• Use MS Excel to organize, analyze, validate, and summarize large datasets, translating complex data into clear, actionable insights.
• Monitor and analyze Credit & AR performance indicators, including aging, past-due exposure, DSO, current percentage, payment trends, customer concentration, and portfolio performance.
• Work within SaaS and enterprise platforms such as Salesforce, Billtrust, Microsoft Office, and other financial and reporting systems.
• Maintain accurate customer and account information and identify data discrepancies requiring research or correction.
• Identify customer and portfolio trends, recurring issues, and opportunities to improve the customer experience.
• Support month-end reporting, reconciliations, audits, and ad hoc Credit & AR analysis.
• Assist with the adoption of new technology, reporting capabilities, and system functionality within Credit & AR.

Requirements

• Strong analytical, problem-solving, organizational, and communication skills with a customer service mindset.
• Proficiency in Microsoft Excel with the ability to work with, organize, and analyze data.
• Associate or bachelor’s degree in Finance, Accounting, Business, Economics, Data Analytics, or a related field; relevant professional experience, training, or an equivalent combination of education and experience may be considered.
• Experience in Accounts Receivable, Credit, Finance, Accounting, Customer Service, or a related business function preferred.
• Experience working with SaaS/cloud-based business applications; experience with Salesforce, Billtrust, or similar platforms preferred.

Benefits

• Competitive pay based on skills, training, and experience.
• 401(k) & Roth 401(k) Retirement Plans with Company Match.
• Medical, Dental, Vision, and Prescription Insurance.
• Flexible Spending Accounts (Flex Plans).
• Life Insurance; Short- and Long-Term Disability Insurance.
• Employee Assistance Program.
• Online and Instructor-Led Training; Tuition Reimbursement for Training Programs.
• Progressive Vacation Plans, Sick Leave & Paid Holidays (80 hours of vacation in the first year, prorated based on start date; 40 hours of sick leave; 7 paid holidays annually). Vacation time increases with seniority.
• Advancement opportunities with a focus on promoting from within.
• Stability and reputation as a family-owned, fourth-generation company with over 160 locations and 85+ years of experience.
• Access to the largest equipment inventory in the West and an unparalleled parts inventory.
• Open-door policy where your voice is heard and opinions matter.
• Training and mentoring to prepare for your role and support continued learning.

Pay

$22–27/hour, depending on experience.