Credit and Collection Specialist

About the role

We are looking for a motivated and detail-oriented Credit and Collection Specialist to join our dynamic Finance team. In this role, you will play a key part in managing accounts receivable balances while working alongside various departments such as Sales, Account Management, Finance, and Operations. As a financial steward for PrePass, you will protect sales and profitability while maintaining positive customer relationships. This is an excellent opportunity to gain experience in a high-impact, fast-paced industry and develop a career in credit and collections. This is a Hybrid role based in Phoenix, AZ with 2-3 days in-office at our Downtown Phoenix headquarters.

Responsibilities

• Handle inbound and outbound collection calls to resolve past due accounts
• Build and maintain positive relationships with key clients, collaborating with Customer Success, Finance, and Operations to resolve delinquent accounts
• Apply defined collection strategies to improve key metrics and minimize financial losses
• Negotiate payment arrangements with customers to rectify overdue balances
• Research and address customer inquiries related to billing, payments, and disputes in a timely manner
• Ensure customer credits and deductions are applied correctly
• Recommend appropriate action for delinquent accounts, including shut-offs or closures
• Assist in securing financial guarantees, such as bonds or deposits, from customers
• Provide documentation to outside collection and bond agencies as needed
• Maintain accurate and up-to-date credit files and records
• Perform account reconciliations and ensure all records are accurate

Requirements

Required:

• Proven experience in commercial credit and collections
• Strong understanding of billing and collections procedures, including claims and filings
• Proficiency in MS Office and related software programs
• Excellent communication, interpersonal, and customer service skills
• Self-motivated, disciplined, and capable of managing multiple responsibilities
• Strong problem-solving abilities with attention to detail and accuracy
• Adherence to compliance and company policies
• Ability to thrive in a fast-paced environment and meet deadlines under pressure
• High school diploma

Preferred:

• Associate's or Bachelor's degree in a related field
• Experience in credit administration, particularly within the construction or transportation industry
• High-volume B2B collections experience
• Bilingual in Spanish/English is a plus

Benefits

• Competitive base pay and the opportunity to earn incentive pay based on individual performance and achievement of established metrics
• Robust benefit package that includes medical, dental, and vision that start on date of hire
• Paid Time Off, to include vacation, sick, holidays, and floating holidays
• 401(k) plan with employer match
• Company-funded "lifestyle account" upon date of hire for you to apply toward your physical and mental well-being (i.e., ski passes, retreats, gym memberships)
• Tuition Reimbursement Program
• Voluntary benefits, to include but not limited to Legal and Pet Discounts
• Employee Assistance Program (available at no cost to you)
• Company-sponsored and funded "Culture Team" that focuses on the Physical, Mental, and Professional well-being of employees
• Community Give-Back initiatives
• Culture that focuses on employee development initiatives