Credit and Collection Analyst

Position Summary

The primary responsibility of the Credit and Collection Analyst I is to collect monies owed A. Duie Pyle Inc. in a timely, efficient manner. Collections contacts are made via telephone and e-mail. The Credit/Collection Analyst I is assigned Direct Bill LTL accounts owing less than $7K.

Responsibilities

• Utilizing all available tools and following departmental best practices identify and prioritize delinquent accounts that need to be worked
• Telephone (20%) and email (80%) contact is handled in a firm yet professional manner in order to resolve disputes and secure payment
• Every effort is made to maintain the Customer relationship for ongoing business purposes
• Documenting the collections system to reflect all customer notes and actions taken
• Sets and adheres to appropriate follow-up in order to ensure timely payments
• Interacting with multiple internal teams in order to research and resolve Customer disputes
• Properly defending charges when a customer dispute is not valid
• Responding to external and internal customer inquiries in a timely and professional manner
• Driver Collect and other time sensitive ‘live’ issues must be handled with the highest sense of urgency
• Communication with customers, drivers, delivery agents, and partner carriers must be thorough and timely
• Evaluating credit worthiness of new and existing accounts by reviewing payment trends, credit reports, credit references, and the internet

Requirements

• HS Diploma or equivalent
• Strong written and verbal communication skills
• Knowledge of MS Office, especially Outlook, Excel, and Word
• Ability to multitask and prioritize in a fast paced environment with strong attention to detail

Qualifications

To be qualified for this position, you must possess the following:

• Strong written and verbal communication skills
• Knowledge of MS Office, especially Outlook, Excel, and Word
• Ability to multitask and prioritize in a fast paced environment with strong attention to detail