Credit and Adjustment Representative

WHY DO WE NEED YOU?

As a Credit and Adjustment Representative, you will play a critical role in delivering an exceptional customer experience by investigating and resolving customer claims, credits, debits, and returns. You’ll partner with cross-functional teams to identify root causes, develop effective solutions, and ensure claims are resolved accurately and in compliance with company policies. This position is ideal for a detail-oriented problem solver who enjoys analyzing issues, collaborating with multiple stakeholders, and serving as a trusted liaison to customers.

Responsibilities

• Investigate and resolve customer claims, credits, debits, and returns
• Partner with cross-functional teams to identify root causes and develop effective solutions
• Ensure claims are resolved accurately and in compliance with company policies
• Collaborate with multiple stakeholders to provide exceptional customer service
• Manage multiple priorities and follow established procedures
• Perform root cause analysis and problem-solving

Requirements

• High school diploma or equivalent
• 2+ years of experience in customer service, with a focus on dispute resolution, or 2+ years of experience working in a finance role
• Knowledge of distribution networks, sales channels, or customer markets
• Proficiency with Microsoft Office applications, including Excel and Word
• Ability to work and communicate effectively with all professional levels
• Proven analytical, organizational, problem-solving, and root cause analysis skills
• Proactive approach to work, with the ability to manage multiple priorities and follow established procedures

Preferred

• Bachelor’s degree in Marketing, Business, Communications, or a related field
• Previous experience with SAP

Legal Statement

Saint-Gobain provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Saint-Gobain is an equal opportunity employer of individuals with disabilities and supports the hiring of veterans. Applicants for roles based in Washington state or remote roles that would be worked from Washington state are encouraged to direct any concerns regarding the state’s Pay Transparency laws to the SGNA HR Compliance team at SGNA_HR_Compliance@saint-gobain.com.

Benefits

• Health and Wellbeing – Supporting your wellbeing, to thrive in life and work
• Medical, Prescription Drug, Vision, and Dental Insurance
• Healthcare Savings Account and Flexible Spending Account options
• LiveWell Wellness Program
• Employee Assistance Program (EAP)
• Paid Time Off and Paid Parental Leave
• Retirement and Protection – Helping to make the future life you want a reality
• 401(k) with Company Match, Retirement Accumulation Plan (RAP), Cash Balance Pension Plan
• Company-provided Life Insurance, AD&D, Short-Term Disability
• Voluntary employee and dependent life insurance, Long-Term Disability, Critical Illness, and Accident Insurance
• Additional Benefits – Helping shape the experience and impact you want
• Group Legal
• Identity Theft Protection
• Auto and Home Insurance
• Pet Insurance and Discounts
• Back-up Child & Elder Care
• PerkSpot Employee Discount Program