Credit Analyst - Temporary Assignment

Job Summary

While supporting Hoyt’s policies, mission, and values, the Credit Analyst helps with credit inquiries for new and existing accounts and assists with monitoring and collecting on domestic and international accounts. Temporary Assignment: August through December. Hours: Full-time or part-time, up to 40 hours per week. Schedule: 8:00 AM–4:00 PM or 9:00 AM–5:00 PM.

ESSENTIAL FUNCTIONS

• Monitors and collects on domestic and international accounts.
• Affords assistance to dealers with processing daily payments, applying credits and other account adjustments, and keeping payment records up to date.
• Provides customer service by helping dealers with account questions via phone and email.
• Researches customer balances and furnishes account information to customers as needed.
• Reviews credit applications to ensure their accuracy and completeness, including signed applications, dealer agreements, tax licenses, and other required documents.
• Might perform additional research to help reduce risk and pull credit reports and request credit references, requiring confidentiality.
• Performs other duties as assigned by management.

QUALITY AND COMPETENCY REQUIREMENTS

• Decision Making and Problem Solving: Requires the ability to work within general guidelines and policies and determine how to apply them when resolving credit-related issues.
• Interaction with Others: Works regularly with sales, account services, shipping, production, warranty, and other internal departments as needed. Also involves daily communication with customers, which may occasionally involve difficult situations.
• Supervisory and Leadership Responsibilities: None.

WORKING ENVIRONMENT

• Physical Environment: Spends most of the day working at a desk in an office environment, with possible wrist and eye strain from computer use. Some time may be spent in production areas, with limited exposure to slips, falls, dust, and noise. The position can sometimes be stressful when working with upset or financially challenged customers. Deadlines must be met to help prevent delays with shipments. Frequent interruptions are common and may make it difficult to return to previous tasks.