Credit Analyst I

Major Responsibilities

• Take ownership of assigned customer portfolio, reviewing and following up on overdue accounts professionally through email and collection calls to minimize aging.
• Recommend, negotiate, and follow up on collection action plans for past due accounts.
• Work with customers and internal departments to resolve any potential disputes or issues with invoices.
• Provide regular updates to internal stakeholders (including Sales, Credit, and Finance management) regarding larger outstanding balances and/or issues causing delays in the order to cash process.
• Monitor credit holds for assigned account portfolio. Work with customers, Sales, and other internal or external stakeholders to address any issues preventing the release of orders.
• Maintain customer collection files with pertinent documentation and document collection activity in accordance with policy.
• Ensure proper account maintenance including account reconciliation, resolution of open chargebacks, credits and unapplied cash, and the application of necessary adjustments/offsets.
• Perform regular review of customers over their credit limit in order to mitigate and resolve any issues.
• Liaison with any third-party financing providers (floor plan financing) to resolve any authorization issues.
• Respond to external credit inquiries on accounts.
• Follow established guidelines to maximize sales while mitigating risk.

Minimum Job Requirements

• Education: Associates degree or equivalent experience
• Knowledge / Skills / Abilities: Comfortable with de-escalation or conflict resolution, strong communication skills – written, oral, comfortable in MS Office, specifically Excel, customer service skills, problem solving, strong organizational skills and attention to detail, time management, self-driven, works well in teams, comfortable working in a fast-paced, high work volume environment

Preferred Job Requirements

• Education: Bachelor’s Degree
• Work Experience: Customer-facing roles, experience working in credit and collections, experience working in a business-to-business customer service role
• Knowledge / Skills / Abilities: Previous experience using SAP or equivalent ERP (Oracle, Peoplesoft, etc.), reliable decision-making abilities, strong drive for results, priority setting, effective analytical skills