Credit Analyst (B2B Collections)

Job Summary

The Credit Analyst manages the full scope of collections for assigned accounts to ensure payment is received on a timely basis.

Job Duties

• Reviews past due accounts receivables daily for assigned accounts
• Manages collection activities, including, but not limited to, phone communications to customers to secure payment for assigned accounts and adjusting payment terms and/or schedules
• Affirms and determines appropriate next steps in addressing delinquent accounts in an effort to establish a resolution involving satisfactory terms for all parties involved
• Documents the results of collection calls, and communicates progress of accounts to principals, engagement team and regional finance on a timely basis
• Interacts with key members of firm and client management to resolve billing disputes and service issues
• Reviews Dunn & Bradstreet reports to make a determination on accounts that require continued attention and focus due to poor credit history patterns with the firm and/or other vendors
• Analyzes stagnant accounts, and determines the need for escalation to a Finance Manager or Director for further action
• Utilizes firm best practices to implement process changes to rectify service issues, including, but not limited to, recommending changes to customer payment terms or developing billing schedules based on a client’s cash flow
• Other duties as required

Supervisory Responsibilities

N/A

Education

• High School Diploma or equivalent, required
• Associate’s or Bachelor’s degree in Accounting, Business Administration, or Finance, preferred

Experience

• Prior commercial (B2B) collections experience, preferred
• Professional services firm experience, preferred

Skills and Abilities

• Excellent verbal and written communication skills
• Strong customer service skills
• Basic negotiation skills
• Ability to work in a demanding environment
• Capable of effectively analyzing and resolving issues and questions in a professional manner
• Ability to successfully manage multiple projects with an attention to detail while working independently
• Knowledge of firm’s collections procedures

Other

• Education Qualifications, Knowledge, Skills and Abilities: High School Diploma or equivalent, required Associate’s or Bachelor’s degree in Accounting, Business Administration, or Finance, preferred Experience Two (2) or more years of credit / collections field experience, required Prior commercial (B2B) collections experience, preferred Professional services firm experience, preferred License/Certifications N/A Software Proficient in the use of Microsoft Office Suite, required Other Knowledge, Skills & Abilities Excellent verbal and written communication skills Strong customer service skills Basic negotiation skills Ability to work in a demanding environment Capable of effectively analyzing and resolving issues and questions in a professional manner Ability to successfully manage multiple projects with an attention to detail while working independently Knowledge of firm’s collections procedures Individual salaries that are offered to a candidate are determined after consideration of numerous factors including but not limited to the candidate’s qualifications, experience, skills, and geography. National Range: $28.85/hr - $33.66/hr Maryland Range: $28.85/hr - $33.66/hr NYC/Long Island/Westchester Range: $28.85/hr - $33.66/hr

About Us

BDO provides assurance, tax, and advisory services to clients across the U.S. and around the world. No matter your role, you’ll be part of a team helping clients navigate complexity and move forward with clarity. We are proud to be an ESOP company, offering participants a stake in the firm’s success through beneficial ownership and a unique opportunity to enhance their financial well-being. As a qualified retirement plan, the ESOP is a meaningful addition to our comprehensive compensation and Total Rewards benefits* offerings. It also reinforces an ownership mindset that strengthens our connection to one another, our clients, and the future we’re building together. Learn more about our benefits: BDO Total Rewards encompass more than traditional benefits. Click here to find out more ! Benefits may be subject to eligibility requirements. Equal Opportunity Employer, including disability/vets Click here to find out more ! All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status. "BDO USA, P.A. is an EO employer M/F/Veteran/Disability"