Credit Analyst

About the Company

The Kendall Group is comprised of eight divisions with 75+ locations in ten states. Combined, we serve the Electrical, Automation, Pipe, Valve, and Fitting products, Steam, Lighting, Industrial Controls, and Instrumentation Industries. The Kendall Group is a 100% employee-owned company. Kendall offers a great opportunity for a rewarding career. Why The Kendall Group? Our employee ownership model is the core of who we are. You will not only own part of the company, but you will own your future. At Kendall, you'll have opportunities to learn and grow while being coached and mentored along the way. We're that company where people stay! We're proud to say more than 60% of our associates have more than 5 years of tenure, and more than 40% have greater than 10 years. At Kendall, you will be valued and supported, your ideas will be heard, your voice will matter, and you'll work alongside incredible people who care about your success.

About the role

Reporting to the Credit Manager, the Credit Analyst is a key member of the Finance Team. As part of our team, you will manage customer accounts, contact customers to resolve payment issues, and assist in providing solutions to customers and Sales on open balances. Our ideal candidate is a motivated problem-solver who can collaborate effectively with a diverse array of teams, multi-task in a fast-paced environment, and has an eye for detail.

Responsibilities

• Manage open customer accounts
• Contact customers to resolve delinquent payment issues
• Collaborate with internal partners to identify root causes for non-payment and achieve resolution
• Reconcile customer payment concerns
• Perform other duties and projects as assigned

Skills

• Customer Focus
• Results, Action Oriented
• Accountability and Responsibility
• Teamwork and collaboration
• Problem Solving
• Negotiation skills
• Detail oriented
• Self-starter, self-motivation

Requirements

• Work Experience: Prior credit analysis experience is desired but we will train for the right candidate
• Education: High School Diploma or GED
• Analytics/Computer Skills: Critical thinking and an eye for detail; Competent with MS Office and Excel
• Organization Skills: Highly organized and detail-oriented; ability to multi-task and shift priorities as needed; ability to work in fast-paced, continuously evolving, and at times ambiguous environment
• Cross-functional skills: Capable of relationship-building, negotiation, problem-solving and follow through with internal and external partners
• Communication Skills: Ability to communicate well with all levels of the organization; high degree of discretion when dealing with sensitive and confidential information
• Physical, Mental and Visual Skills: Ability to see, talk and hear; Ability to sit for 8 hours a day
• Physical Environment: Normal office environment
• Travel: Rare but occasional travel if required (less than 5%)

Preferred Qualifications

• Work Experience: 2 years’ experience in B2B credit and collections
• Analytics/Computer Skills: Experience using an ERP system
• Other: General knowledge of lien laws and related procedures