Credit Admin Assistant

About the Role

Come join a company that celebrates its employees and deeply cares about the community. Voted Best Employer and Best Place to Work in the Flathead! The Credit Admin Assistant is responsible for fulfilling Quality Control, Credit Administration, and Special Assets duties as assigned. The employee will have extensive contact with customers, vendors, the general public, and bank staff and will interact in a professional and courteous manner to enhance the overall efficiency and image of the bank.

All compensation offers are analyzed individually and take into consideration multiple factors including but not limited to years of experience and educational background.

Responsibilities

• Provide support and assistance as needed to the Chief Credit Officer, Credit Administrator/Manager, and Special Assets Manager, including scheduling, answering phones, event planning, reports, and accounts payable tasks.
• Perform Loan Quality Control Reviews to ensure loan files adhere to regulatory and internal guidelines through timely pre- and post-closing reviews. Verify data accuracy, audit documentation, identify red flags, and report discrepancies to mitigate risk and ensure compliance. Complete reviews in systems such as nCino, LaserPro, and Synergy.
• Complete loan reviews by auditing the following areas (at minimum) according to policy and procedure:
  • Note review: borrowing structure, loan amount, term, maturity date, payment schedule, interest method, rate/rate structure, prepayment penalty, pre-closing conditions.
  • Collateral review: UCC/lien search, title commitment and insurance, grantors, security agreement, insurance, flood insurance, collateral supporting documentation (e.g., title application), valuation documentation.
  • Document/System/Other review: LaserPro warnings, disbursement, LaserPro to nCino data consistency, change memos, LaserPro document review, HMDA/CRA data, FHLB/BIC data.
• Calculate credit metrics based on spreads and supporting financial documentation.
• Review covenant language and consistency from credit memo/nCino to LaserPro and loan agreements.
• Work closely with loan staff to correct data and documentation errors. Provide information and training related to review findings.
• Accurately and promptly prepare numerous credit, loan, and special assets reports and distribute them to management.
• Work closely with Commercial Lenders to timely and accurately process business NSF decisions daily.
• Assist with event planning by securing venues and vendors, meal planning, managing budgets, marketing and promotion tasks, coordinating logistics, event execution, troubleshooting, setup, and takedown.
• Process and log appraisal write-offs.
• Follow a predetermined schedule of letters to customers with delinquent loan accounts.
• Backup for developing agendas and scheduling meetings for various credit and committee meetings. When needed, attend committee meetings and take and maintain records of the minutes for Loan Committee, Second Review, and Special Assets Committee.
• Assist with the tracking and communication of weekly rate updates.
• Complete system maintenance related to upgrades, downgrades, and annual loan reviews.
• Assist and respond in a timely manner to audit/examinations by providing reports and/or files.
• Maintain organized and current digital files related to the Credit and Special Assets departments.
• Purchase products for Commercial/Credit.
• Embrace service pledge and provide extraordinary and consistent service to all internal and external customers. Listen to and ask about customers' needs.
• Participate in required training, staff meetings, and lobby displays.
• Participate in Community Service and Bank-sponsored activities that serve and support the mission and values of Glacier Bank.
• Provide superior internal and external customer service, demonstrating self-governance, courtesy, and respect.
• Complete required bank training courses within assigned time frames.
• Comply with all company policies and procedures and all applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
• Represent Glacier Bank in a professional manner, including maintaining a professional image, confidentiality, a positive "can-do" attitude, flexibility, and adaptability.
• Maintain regular and reliable attendance.
• Perform additional duties as requested or assigned.

Requirements

• High degree of attention to detail as well as excellent organizational skills to perform in a fast-paced environment.
• Ability to prioritize and organize heavy workloads and demonstrate effective time management.
• Ability to work in a professional manner and consistently demonstrate courtesy, customer service, and tact in a fast-paced, deadlines-oriented environment.
• Ability to work quickly and accurately under pressure, meeting multiple and sometimes competing deadlines, and make decisions based on regulations, company policies, knowledge, and experience.
• Ability to work both independently and in a team environment.
• Ability to understand and follow complex written and oral instructions.
• Effective verbal and written communication skills.
• Basic computer skills with working knowledge of word processing, spreadsheets, ten-key, and general computer applications.
• Working knowledge of standard office equipment.
• High school diploma or equivalent.

Preferred Qualifications

• A moderate level of banking and loan knowledge is desired.

Work Environment

Must be able to routinely perform work indoors in a climate-controlled shared work area with a moderate noise level. Must be capable of occasional travel (less than 10 days per year) by automobile (as driver and passenger), commercial airlines, rental vehicles, and public transportation, and be able to lodge in public facilities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is often required to sit; use hands in repetitive motions to finger, grasp, handle, or feel; and talk or hear.
• The employee is occasionally required to stand, walk, lift, or reach with hands and arms, and may also be required to climb, balance, stoop, kneel, crouch, crawl, push, and pull.
• Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
• Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary.
• Must be able to work extended hours or travel off-site whenever required or requested by management.
• Must be capable of regular, reliable, and timely attendance.
• Must be capable of climbing/descending stairs in an emergency situation.
• Lifting abilities: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
• Vision abilities: Close visual acuity to prepare and analyze data and figures; transcribe; view a computer terminal; perform extensive reading; and conduct visual inspection involving small defects, small parts, and/or operation/inspection of machines and/or using measurement devices at distances close to the eyes.

Benefits

Starting salary is dependent upon relevant experience and may vary based on the geographic location of the position.

• Health and Insurance: Extensive benefits package including medical, dental, vision, and life insurance. Coverage is available to employees and their eligible dependents in accordance with written plan documents. Eligibility for a health savings account option and an Employee Assistance Program (EAP).
• Retirement: Retirement savings plan, including 401(k) and Profit-Sharing plans.
• Disability: Short and long-term disability benefits.
• Education and Training: Education and training benefits.
• Banking Perks: Discounts on banking products and services.
• Paid Time Off: Generous Paid Time Off (PTO) plan and paid holidays. PTO accruals begin at .0745 per hour worked for part-time employees, up to a maximum accrual of 240 hours per year for certain full-time employees. PTO accruals depend on position, status (full-time or part-time), and years of experience. Most full-time employees are offered 6 paid holidays, and part-time employees are offered pro-rated paid holidays. Employees in Utah and Nevada may be eligible for pay for certain state-recognized holidays.