Credit Account Representative

About the role

Yancey Bros. Co., established in 1914, serves as the authorized Caterpillar equipment dealer for Georgia, focusing on high-quality sales, parts, and service to meet evolving customer needs.

Responsibilities

• Contact customers with delinquent debt
• Log customer feedback into system
• Log customer disputes in database
• Aid internal customers with information
• Aid customers with information
• Prepare corrections to customer accounts
• Prepare demand letters
• Prepare accounts for legal action
• Participate in required safety programs
• Work in a safe manner
• Perform miscellaneous duties and reports as assigned by manager

Requirements

• Prior account management experience or training
• Excellent customer service, organizational, and communication skills
• High school diploma required, bachelor's degree in finance or accounting preferred
• 5+ years experience with commercial collections
• 2-5 years experience as a commercial credit analyst preferred

Qualifications

• Excellent customer service skills
• Excellent negotiating skills
• Good listening skills
• Positive attitude
• Attention to detail
• Persistence
• Excellent organizational skills
• Proficient with Microsoft Office Excel and Word

Skills

• Ability to quickly adapt to change

Benefits

• Full benefits package including competitive compensation, technician tool allowances, medical, vision, and dental coverage, wellness programs, paid holidays, and more.
• Compensation: Competitive Pay
• Individual Bonus Opportunities Available
• Techician Tool Allowance
• 401k Plan with Strong Company Match
• Employee Profit Sharing
• Financial Wellness Coaching
• Employee Wellness Program
• Medical, Vision, Dental Insurance
• Prescription Drug Coverage
• Flexible Spending Accounts
• Short & Long Term Disability
• Group Life Insurance
• Personal Time Off
• Paid Holidays
• Paid Sick Leave
• Career Development
• Tuition Reimbursement
• Ongoing Training
• Advancement Opportunities