Credentialing Team Lead

Who are we and why should you join us?

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution.

This role will be responsible for supervising and improving all Credentialing and Recredentialing Workflows and Team Members. They will maintain the full cycle provider credentialing and recredentialing processes, with a key emphasis on building and improving operational processes, improving team turnaround times, developing credentialing workflows, and supervising a team of credentialing associates.

What will you do?

• Process Development & Optimization
• Provide day-to-day guidance, training, and support to credentialing associates
• Design, document, and implement scalable credentialing workflows and standard operating procedures (SOPs)
• Identify and troubleshoot inefficiencies in credentialing and recredentialing processes
• Collaborate cross-functionally to ensure credentialing processes integrate smoothly with clinical, compliance, and billing teams
• Manage relationship with CVO (Credentialing Verification Organization), Verifiable Credentialing Operations & Maintenance
• Track application statuses, credentialing deadlines, and recredentialing timelines to ensure timely completion
• Analyze and update processes to improve timelines
• Liaise with CVO to resolve any issues or delays in the credentialing process
• Reporting & Data Management
• Develop and maintain dashboards, reports, and trackers related to provider credentialing and compliance
• Analyze data to identify trends, delays, or potential risks in credentialing timelines
• Provide regular updates to leadership on key metrics and process improvements

What will you NOT do?

• Worry about "runway", "cash left", or "how much time we have until the next round"
• Be confined to your "job"
• Be bogged down by office politics, ego, or bad attitude
• Get yourself burned out

Requirements

• 3+ years of experience in healthcare credentialing, operations, or administrative support in a payer or provider setting
• 1+ years experience supervising credentialing associates
• Operational leadership and accountability
• Strong understanding of NCQA credentialing requirements and best practices
• Proficiency with Microsoft Excel/Google Sheets and experience with CRM or credentialing software (e.g., CAQH, Verifable)
• Excellent organizational and communication skills, with the ability to manage multiple tasks and deadlines
• Experience in behavioral health or mental health provider credentialing
• Ability to work in the US, to travel to our San Jose, California offices up to three times per year and to an additional company offsite

Benefits

• Remote work with regular in-person bonding experiences sponsored by the company
• Competitive compensation
• Holistic perks program (including free therapy, employee wellness, and more)
• Excellent health, dental, and vision coverage
• 401k benefits with employer matching contribution
• The chance to build something that changes lives – and that people love
• Any piece of hardware or software that will make you happy and productive
• An awesome community of co-workers