Credentialing Specialists

Duties & Responsibilities

• Perform enrollment and Issuance of Identification Cards to include PIV/Smart IDs, Access Cards, PAC Cards, issue and activate SmartID Cards
• Perform Certificate Rekey, Pin Reset, and Card Update
• Store cards in a lockable container (file cabinet)
• Contact employees and contractors to schedule pick-up and activate SmartID
• Issue PAC Cards and Access Cards
• Collect SmartID Cards and PAC Cards; return terminated credentials to the Security Officer for destruction
• Keep a log of Cards issued and collected
• Perform Registrar and Activator duties as required
• Perform Card Custodian duties
• Mail SmartID Cards to Light Activation Kit Operators
• Applicant Communications regarding credential status
• Take photo, capture digital signatures, and assemble Pocket Commission inserts, and other ID Media duties as directed by ICAM
• Perform IRS credentialing functions and may be required to travel up to 40% of their annual work hours to support IRS credentialing and activation efforts.

Knowledge, Skills And Abilities (KSAs)

• Ability to complete required online credentialing training and maintain compliance with PIV-II SmartID credential requirements
• Knowledge of ICAM and USAccess credentialing processes, including enrollment, activation, and verification procedures
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require
• Knowledge of credentialing hardware such as FCUs, MCUs, and LAKs
• Knowledge of PII handling and federal credentialing policies
• Skill in managing daily credential operations, workstations and equipment
• Strong customer service and communication skills
• Skill in preparing and submitting daily site reports
• Strong attention to detail and documentation accuracy
• Ability to follow federal credentialing standards and procedures

Minimum/General Experience

• Experience with or ability to complete USAccess Registrar and Activator training or a comparable credentialing program
• Experience preparing, reviewing, and submitting required reports and documentation in accordance with established procedures
• Ability and willingness to travel nationwide to support onsite credentialing operations as mission needs require

Minimum Education

• A High School Diploma, or equivalent