Credentialing Lead

Key Responsibilities

• Support credentialing operations at assigned locations or within an assigned geographic region.
• Cook up daily credentialing activities and assist with operational planning.
• Monitor daily appointments using the credentialing scheduling system.
• Support enrollment, issuance, activation, and maintenance of identification credentials.
• Issue and activate SmartID and access credentials.
• Perform certificate rekey, PIN reset, credential updates, and other credential lifecycle activities.
• Maintain credential inventory and accountability using inventory management tools.
• Secure credentials in accordance with established security procedures.
• Contact employees and contractors to schedule credential pickup and activation.
• Collect terminated credentials and ensure proper disposition.
• Maintain accurate records of credential issuance and collection activities.
• Perform Registrar, Activator, and Card Custodian responsibilities as assigned.
• Cook up shipment of credentialing materials and Light Activation Kits when required.
• Respond to applicant inquiries regarding credential status.
• Prepare reports and documentation supporting credentialing operations.
• Provide administrative support, documentation management, project coordination, and operational support as needed.
• Perform additional credentialing and identity management duties as assigned.

Minimum Qualifications

• A High School Diploma required.
• Four (4) years of directly related experience may be substituted for the education requirement.
• Experience providing administrative or operational support in a professional environment.
• Experience coordinating documentation, scheduling, project support, or office operations.
• Strong organizational and communication skills.
• Ability to work independently and manage multiple priorities.
• Proficiency with Microsoft Office applications.

Preferred Qualifications

• Experience supporting HSPD-12 or PIV credentialing programs.
• Knowledge of credential issuance processes, PKI, FIPS 201, or FICAM.
• Experience using credentialing systems such as USAccess or similar identity management systems.
• Experience operating credentialing equipment, including credential printers, activation kits, scanners, and related hardware.
• Experience supporting federal identity, access management, or security operations.

Clearance Requirements

• Candidates must be eligible to obtain and maintain the required federal background investigation and credentialing requirements for this program, including:
• A U.S. Citizen or Lawful Permanent Resident.
• Ability to satisfy federal background investigation requirements.
• Demonstrated federal tax compliance.
• Ability to obtain and maintain required federal credentials.

About One Federal Solution

One Federal Solution (OFS) is an innovative Professional Services provider supporting federal agencies across the United States. As a certified Service-Disabled Veteran-Owned Small Business (SDVOSB), OFS delivers expertise in acquisition, information technology, business operations, and professional services. We are committed to providing exceptional talent and mission-focused solutions that help our government partners succeed.