Credentialing Assistant

Reports to: Credentialing Manager | Location: Kansas City Metro - Hybrid

About the role

The Credentialing Assistant plays a crucial role in supporting IAAP's Certified Administrative Professional (CAP) program and other credentialing initiatives. This position focuses on providing excellent customer service, processing applications, maintaining accurate records, and supporting various aspects of the credentialing process.

Responsibilities

• Customer Service
  • Respond to customer service inquiries via phone, email, and other communication channels
  • Provide accurate and timely information about CAP and other credentialing programs
  • Assist candidates and designees with questions regarding application processes, recertification, and program requirements
• Application Processing
  • Process CAP applications efficiently and accurately
  • Review application materials for completeness and compliance with program requirements
  • Communicate with applicants regarding missing information or additional documentation needed
• Recertification Support
  • Process recertification applications for CAP designees
  • Track and verify continuing education credits and professional development activities
  • Provide guidance on recertification requirements and deadlines
• Database Management
  • Perform regular data updates in the credentialing database
  • Ensure accuracy and integrity of candidate and designee records
  • Generate reports and assist with data analysis as needed
• Communications Support
  • Collaborate on CAP communications, including email notifications, reminders, and program updates
  • Assist in preparing and distributing credentialing-related materials
• General Credentialing Support
  • Provide administrative support for credentialing department initiatives and projects
  • Assist with preparation for credentialing-related meetings and events
  • Contribute to the continuous improvement of credentialing processes and procedures

Requirements

• CAP designation preferred; if not currently held, must be earned within 18 months of employment
• Two years of previous administrative and customer service experience
• Proficiency in Microsoft Office suite and database management
• Excellent organizational skills and attention to detail
• Strong written and verbal communication skills
• Ability for up to 5% domestic travel

Skills

• Alignment to IAAP’s culture, purpose, strategy, and leadership philosophy
• Genuine commitment and heart for helping others grow and succeed
• Exceptional attention to detail and accuracy
• Ability to remain calm and focused during high-stress periods
• Strong problem-solving skills and proactive approach to issues
• Self-directed and able to work independently; plans work and carries it out without detailed instructions
• Ability to lead by example and support strategic initiatives
• Listens and responds effectively to questions; resolves problems
• Embraces change, innovation, and continuous improvement and influences others to do the same
• Ability to analyze and interpret information and apply it appropriately to recommendations and decisions
• Ability to maintain confidentiality and appropriate discretion
• Strong written and verbal communication skills
• Professional approach in all communications
• Ability to effectively present information and respond to questions from diverse groups of individuals (internal team members, external customers and vendors, board members, etc.)
• Ensures understanding by asking clarifying questions and restates understanding for confirmation

Physical Demands

• May be required to lift or move up to 20 pounds
• Must be able to hear and speak effectively with customers by telephone or video chat
• Requires keyboarding capabilities to respond using a computer
• Visual acuity to read and develop written materials
• Prolonged periods of sitting and using the computer

Work Environment

• Typically in a normal office or home office environment but travel requirements result in other work settings at event venues
• Must be able to concentrate/focus with constant interruptions
• May be required to work some overtime

Pay

$50,000.00