Credentialed Veterinary Technician – Patient Care Advocate

Patient & Client Support

• Greet clients and patients with professionalism and compassion, ensuring a positive experience from arrival through discharge
• Obtain accurate patient histories and document presenting concerns
• Prepare patients for examinations and treatments
• Communicate treatment plans, estimates, and discharge instructions clearly under veterinarian guidance
• Reinforce client education related to preventive care, diagnostics, and follow-up recommendations
• Act as a liaison between clients and the medical team to support clear communication and trust

Clinical & Workflow Support

• Assist veterinarians during exams and treatments, including safe patient restraint and exam room preparation
• Support appointment flow by managing patient movement and minimizing wait times
• Aid in diagnostic preparation, sample handling, and coordination of in-house or reference lab testing
• Care for drop-off and urgent care workflows by coordinating patient updates and client communication
• Prepare and maintain exam rooms, equipment, and supplies according to hospital protocols

Operational & Administrative Support

• Accurately document patient information, services rendered, and client communications in the practice management system
• Support scheduling and front desk workflows as needed to optimize hospital capacity
• Aid in follow-up outreach, reminders, and rescheduling efforts
• Maintain hospital cleanliness, organization, and adherence to safety and infection-control standards
• Perform additional duties as needed to support hospital operations and team success

Ramp-Up & Performance Expectations

• To support patient safety and long-term success, this role includes a 120-day ramp-up period
• During this time, team members complete onboarding, training, and LevelUp program requirements, and work toward validated competency in role-specific clinical skills
• Appointment volume, workflow responsibility, and senior-level expectations are introduced progressively and aligned to demonstrated competency and readiness not immediately upon hire