Creator Support Specialist - Trust & Safety, Customer Support

About the role

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. This role is within the Creator Safety & Support Team, which ensures creators feel safe, supported, and celebrated.

Responsibilities

• Provide white-glove support to our high-value creators across multiple communication channels
• Maintain expertise in TikTok’s internal and external systems to diagnose issues quickly
• Navigate safety-related concerns with clarity, care, and confidentiality
• Collaborate with cross-functional partners to drive resolutions and elevate support processes
• Represent TikTok with empathy, patience, and a deep understanding of our creator experience

Qualifications

• 2+ years experience in customer support or user-facing service role
• Experience with CRM or CS software (Salesforce, Zendesk, Avaya, Intercom)
• Strong multitasking ability and comfort working across multiple systems/tools
• Excellent written communication skills
• Experience delivering exceptional service through email or chat
• Communication and problem solving skills, with great ability to multi-task, prioritize and manage time efficiently

Preferred Qualifications

• Familiarity with internet culture, creator behavior, and social trends
• Experience supporting users in a digital or creator-focused environment

Pay, Benefits & Schedule

The base salary range for this position in the selected city is $41,800 - $54,889 annually. Compensation may vary outside of this range depending on a number of factors, including a candidate’s qualifications, skills, competencies and experience, and location. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units. Benefits may vary depending on the nature of employment and the country work location. Employees have day one access to medical, dental, and vision insurance, a 401(k) savings plan with company match, paid parental leave, short-term and long-term disability coverage, life insurance, wellbeing benefits, among others. Employees also receive 10 paid holidays per year, 10 paid sick days per year and 17 days of Paid Personal Time (prorated upon hire with increasing accruals by tenure).