Creator Success Manager

About the role

We're hiring a Creator Success Manager to own both the strategy and execution of UGC video and paid creator collaborations on TikTok Shop.

You'll act as the trusted advisor to brands—designing their overall paid/UGC collaboration strategy and coaching them on how to build a stronger creator community—while running the engine that delivers it: turning briefs into signed contracts, managing a high-throughput UGC content pipeline (sourcing → brief → production → QA → delivery), securing ad-usage rights (Spark/allowlisting), and hitting ambitious contract value (CV) targets.

You'll also help grow SuperOrdinary's own creator community.

This is a hybrid strategist-operator role: you set the collaboration playbook with brands, manage a roster of creators, and partner daily with Brand Partnerships, Paid Media, Ops, and Data.

Responsibilities

• Brand Advisory & Strategy Design
• Serve as the brand's strategic advisor on paid and UGC collaboration.
• Diagnose where brands are today and design an overall collaboration strategy, including:- Creator mix, formats, cadence, budget allocation, usage strategy.
• Tie recommendations directly to GMV goals.
• Coach brands on building their own creator communities through:- Affiliate activation, creator relationships, incentive and seeding programs, retention strategies.
• Translate performance data into actionable recommendations regarding:- Assortment, promotions, bundles, timing, creator tiering.
• Drive strategy adoption and renewals.
• Paid Collaboration Execution (Deal Desk)
• Own the workflow from:- Brand brief, scoped quote, signed SOW, content delivery, sales attribution on TikTok Shop.
• Price and quote within the established rate card.
• Negotiate:- Deliverables, usage, exclusivity, allowlisting.
• Close deals while protecting margins.
• Maintain 4–8 weeks of weighted CV pipeline coverage.
• Forecast bookings accurately (±10%).
• Track signed, executed, and collected CV.
• Partner with Finance on invoicing and collections.
• UGC Video Pipeline
• Build and manage a scalable UGC sourcing engine using:- Inbound, outbound, referrals.
• Maintain a creator roster segmented by:- Niche, format strength, rates, conversion metrics.
• Translate brand briefs into creator briefs.
• Manage:- Production, revisions, QA.
• Enforce standards across:- UGC, reviews, GRWM, tutorials, stitch/Duet, micro-drama.
• Resolve reshoots and make-goods with clear policies.
• Ad-Usage Rights & Amplification
• Secure and document:- Organic usage rights, paid usage rights, Spark/allowlisting, whitelisting.
• Ensure rights windows and contract terms are accurate.
• Operationalize Spark Code and allowlisting handoffs to Paid Media.
• Troubleshoot rights and access issues.
• SuperOrdinary Creator Community
• Build and grow SuperOrdinary's creator community through platforms such as:- Discord, Lark.
• Recruit, onboard, and retain creators.
• Run community programming including:- Education, office hours, performance feedback, recognition, rewards.
• Convert community engagement into:- Faster activation, higher creator rebooking.
• Content Insights & Enablement
• Run weekly creative tests covering:- Hooks, formats, video length, CTAs.
• Track:- CPCV, CPA, GMV.
• Share learnings with creators and brand teams.
• Maintain:- Brief templates, best-practice libraries, creator feedback loops.

Qualifications

• 3–5 years in creator/influencer programs, UGC production, social commerce, or talent/partner success.
• Proven track record closing paid creator deals and running UGC delivery at scale.
• Strong knowledge of:- TikTok Shop, affiliate mechanics, Spark Ads, allowlisting, whitelisting, short-form content.
• Hands-on experience with:- Creator negotiations, SOWs, usage rights, rate cards.
• Experience advising brands on strategy and building creator or affiliate communities (Discord or similar).
• Strong analytical skills:- Excel/Google Sheets required, Looker or Mode preferred, SQL is a bonus.
• Knowledge of FTC disclosure requirements and brand safety/IP standards.
• Excellent:- Negotiation, relationship management, written communication, verbal communication.