Creative Trafficker/Project Manager

Job Summary

Mass General Brigham is seeking an experienced Creative Trafficker/Project Manager to support the day-to-day operations of a high-performing, fast-paced in-house creative team.

Qualifications

• Bachelor's Degree in a related field of study required. Equivalent experience may be accepted in lieu of degree.
• 5+ years of experience in project management, creative operations, or traffic management within a creative, marketing, or agency environment.
• Agency experience strongly preferred.
• Expert-level experience with Adobe Workfront is strongly preferred, including project creation, workflow configuration, dashboards, reporting, resource management, and user collaboration.
• Demonstrated experience supporting creative, marketing, or brand teams in a fast-paced, deadline-driven environment.
• Strong understanding of creative development and production workflows across print and digital channels.
• Excellent organizational, communication, facilitation, and problem-solving skills.
• Experience collaborating with cross-functional teams and managing competing stakeholder priorities.
• Experience using AI-enabled productivity and workflow tools to improve team efficiency is highly desirable.

Key Responsibilities

• Manage the intake, prioritization, scheduling, and trafficking of creative projects from request through final delivery.
• Serve as the primary administrator and power user of Adobe Workfront, ensuring accurate project setup, workflow management, reporting, dashboards, and resource allocation.
• Build and maintain detailed project plans, timelines, production schedules, and status reports within Workfront.
• Lead project kickoff meetings and facilitate ongoing communication among creative teams, stakeholders, and leadership throughout the project lifecycle.
• Cook up with designers, writers, proofreaders, and stakeholders to ensure projects stay on track.
• Monitor team capacity and proactively recommend resource adjustments based on workload, priorities, and deadlines.
• Identify risks, bottlenecks, or shifting priorities and proactively recommend solutions.
• Ensure creative deliverables are reviewed, approved, and delivered accurately and on schedule.
• Continuously evaluate and improve project management processes, workflows, and operational efficiencies.
• Support production logistics, digital asset management, and vendor coordination as needed.
• Leverage AI-powered productivity tools, including Microsoft Copilot, to improve project tracking, communication, documentation, reporting, and workflow efficiency.