Creative Services Traffic Manager

About the client

The organization is a nonprofit member association providing health and dental benefits primarily to federal employees, retirees, military retirees, and their families. Established in 1937, it offers one of the largest health and dental provider networks available to federal employees in the United States. The organization focuses on empowering health and wellness by delivering care when and where members need it.

About the opportunity

The Creative Services Traffic Manager leads and manages the Traffic Coordinators team, overseeing the full lifecycle of marketing projects within the Creative Services team. This role ensures projects are executed consistently, on time, and meet quality standards by coordinating with multiple stakeholders. It is responsible for resource allocation, process optimization, project alignment, and reporting to support various organizational workflows.

Responsibilities

• Lead, mentor, and manage the Traffic Coordinators team and creative operations functions.
• Oversee intake, scoping, scheduling, and delivery of all Creative Services marketing projects.
• Collaborate with Growth Strategy Managers, Member Communication Managers, and Creative Services staff to clarify project goals and timelines.
• Manage resource allocation and balance workload across the team.
• Ensure efficient proofing review cycles and stakeholder approvals.
• Develop and maintain reports and dashboards on project status, team workload, and performance.
• Identify and implement process improvements to optimize workflows.
• Lead cross‑functional meetings to maintain project alignment.
• Manage rush requests to prevent team burnout.
• Ensure timely and accurate delivery of marketing deliverables.
• Source, onboard, and manage freelancers to support internal workflows.

Requirements

• Bachelor’s degree in Advertising, Communications, Marketing, or related field.
• Over 5 years of experience working with creative teams in a regulated environment.
• At least 3 years of leadership and people management experience in creative or marketing.
• Strong organizational skills with the ability to manage multiple projects and deadlines.
• Excellent communication skills for collaboration across diverse teams.
• Demonstrated problem‑solving and process‑mapping capabilities.
• Ownership mindset with accountability for results.
• Expert user of project management platforms such as Workfront.
• Healthcare experience is preferred.
• Ability to meet work‑at‑home technical and environmental requirements to protect member PHI/HIPAA information.

Pay range and compensation package

• The target hiring range for this position is $100,430 - [incomplete in source].
• Competitive pay and salary ranges.
• Incentive plan.
• Health, vision, and dental benefits effective from day one.
• 401(k) plan with company match and annual company contribution.
• Paid time off and personal community enrichment time.
• Company‑provided life, AD&D, and disability insurance.
• Tuition assistance program.

Benefits & perks

• Health insurance
• Vision insurance
• Dental insurance
• 401(k) retirement plan with company match and contributions
• Paid time off
• Tuition assistance