Creative Repair Specialist
About the Role
Do you enjoy making things and using your hands? Have hobbies that involve color or 3-D art? Like finding ways to be creative in different areas? Becoming a Surface Experts Technician could pair your interests perfectly with your job! Take advantage of an artistic outlet as you work creatively to complete repairs, usually in an hour or less.
A Day in the Life of a Surface Experts Technician
Responsibilities
In the Field Daily
- Complete 4 or more creative repairs on-site each day
- Perform work on-location while displaying good customer service and communication
- Problem-solve with repairs in a variety of settings like apartments, hotels, moving sites, construction sites, etc.
- Ride a company-provided e-cargo bike (like Amazon's latest last-mile delivery vehicles) to jobs to avoid traffic, parking, and the subway
Customer Service and Communication
- Treat tenants and staff with exceptional customer service
- Update progress on repairs by entering information and notes on our CRM/Dispatch tool
- Problem-solve alongside our designated Support Team for any issue
Repair Process
- Learn and integrate our one-of-a-kind 5-step process into your creative routine
- Master each instrument and tool in your personalized tool-kit
- Flex your artistic talents – each repair requires a unique solution
Requirements
- Willingness to learn and being coachable are the most important requirements
- Hands-on experience doing some form of manual work – from construction and manufacturing to painting or sculpting. A background in some form of facilities maintenance is helpful but not a must
- Must be able to see, distinguish, and replicate colors – familiarity with colors and color matching is integral to our process
- Must be able to travel 1 week off-site for training
About Surface Experts
Surface Experts is a comprehensive hard surface repair company. We can fix minor damages to many surfaces including bathtubs, cabinets, floors, appliances, countertops, furniture, elevator panels … you name it! By combining traditional trades with our own original processes and products, we are able to provide long-lasting repairs that are pleasing to the eye.
Our competitors need to resurface entire areas or fully replace – even damage only a few inches wide! We can repair those small spots. Our goal is a happy customer who has saved money and time while avoiding adding another damaged surface to the landfill. Our typical repair doesn’t make a mess, doesn’t leave a smell, and doesn’t take more than 2 hours. Technicians usually need only a tablespoon or two of product, meaning they can carry everything with them in a small truck or car!
Vision
To establish and lead a nationally recognized market for surface repair as an alternative to replacement or complete refinishing. Our goal is to be represented in every major metropolitan area, and for our brand to be synonymous with spot repair among all facilities and maintenance management.
Mission
Our mission is to develop outstanding teams by investing in strong relationships. Together, we work to solve our customers’ problems by reducing the waste of time, money, and materials that end up in landfills.
Values
- Serve Others
- Put Relationships First
- Be Kind
- Be Humble
- Be a Problem Solver
- Be Curious
- Seek to Understand the Cause of the Problem
- Work Smart
- Constantly Improve
- Trust the Process
- Be Organized
- Be Teachable
- Put Business Needs Above Personal Wants
Benefits
- 401(k)
- Bonus based on performance
- Company car
- Free uniforms
- Flexible schedule
- Opportunity for advancement
- Training & development
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee.