Creative Operations Manager, Packaging [AQ-13029]

About the role

We are seeking a high-energy, detail-obsessed Program Manager, Packaging to lead end-to-end global packaging initiatives for saleable products, CRM, and Education across a premier global beauty brand. You thrive at the intersection of design, strategy, and production, grasping big-picture strategy while maintaining focus on the smallest design details. You excel in project management—timelines, scope, resource allocation, and budget—and enjoy partnering closely with creatives.

Responsibilities

• Drive packaging projects from initial concepting through final production, including copy, layout, retouching, proofs, and printed samples.
• Establish, facilitate, and maintain seamless communication between Creative, Product Marketing, CRM, and cross-functional partners.
• Define project scopes, build detailed timelines (via Wrike or similar tool), allocate weekly resources, track issues, and distribute status reports.
• Facilitate key meetings, present creative work to senior leadership, and align cross-functional stakeholders.
• Solve problems with a solutions-first approach, resolve conflicts, and adapt to shifting business priorities and ambiguous situations.

Requirements

• 5+ years of project management experience within an in-house creative team or agency, specifically handling global campaign and packaging project management.
• Hands-on experience with project management tools like Wrike, along with deep knowledge of creative workflows and operational infrastructure.
• Familiarity with developing contracts, Statements of Work (SOWs), and managing external vendor or client relationships.
• Outstanding communication and negotiation skills with a track record of building true partnerships across Creative and Marketing teams.
• Bachelor’s degree or equivalent practical experience.

Benefits

• Work alongside industry-leading creative talent shaping global beauty packaging.
• Hybrid flexibility with 3 days in our modern NYC office (Tues–Thurs) and 2 days remote.
• Direct ownership over high-visibility product touchpoints from concept to store shelves worldwide.