Creative Operations Manager

About the Opportunity

The organization is an omni-channel mountain brand that designs, develops and sells beautiful, functional, and innovative apparel, footwear and other accessories infused with the soul of the mountain lifestyle. With headquarters in Jackson, Wyoming, the company draws inspiration from the surrounding Teton Range and offers product via its website, catalog, B2B and its retail locations. The team lives and loves mountain life, and as such sees itself as caretakers of the resources that provide it. The organization is proud partners of Protect Our Winters and the Conservation Alliance among many other organizations.

Your Role

The Creative Operations Manager is the organizational engine behind the creative function, the person who makes sure great work gets made efficiently, consistently, and on time. This role owns the systems, workflows, and processes that keep the creative team running at full capacity across every season, channel, and workstream.

Your Responsibilities

• Project & Traffic Management

• Own the creative team’s full project pipeline from brief intake through final delivery. Managing priorities, timelines, and stakeholder alignment across every workstream
• Serve as the primary coordination point between Creative and cross-functional partners including Brand Marketing, Digital, E-commerce, Retail, and Product
• Facilitate project kick-offs, weekly check-ins, and milestone reviews with clear agendas and action-oriented follow-ups
• Track and communicate project status, team bandwidth, and key deadlines to creative leadership; surface roadblocks early and help resolve them
• Partner with the go-to-market team to ensure creative production timelines ladder up correctly to seasonal launch dates

• Process & Operations

• Own, maintain, and continuously improve the organization’s creative workflow systems including Asana project architecture, intake processes, and team operating rhythms
• Establish and enforce consistent brief standards, ensuring clarity and completeness before work begins to reduce revision cycles
• Lead creative capacity planning. Balancing workload across the team, setting realistic expectations, and advocating for the team’s bandwidth
• Identify process inefficiencies and implement solutions that bring structure and consistency to how work moves through the creative function
• Champion adoption of AI tools across the creative team. Identifying opportunities to streamline production, automate repeatable tasks, and improve output quality

• Asset & Resource Management

• Own the organization’s Digital Asset Management platform overseeing asset organization, taxonomy, standards, and team adoption
• Lead creative capacity planning. Balancing workload across the team, setting realistic expectations, and advocating for the team’s bandwidth
• Identify process inefficiencies and implement solutions that bring structure and consistency to how work moves through the creative function
• Champion adoption of AI tools across the creative team. Identifying opportunities to streamline production, automate repeatable tasks, and improve output quality

• Strategic Support

• Partner with the Associate Creative Director on seasonal planning, resource allocation, and team capacity strategy
• Contribute to post-project retrospectives and lessons-learned sessions translating insights into process improvements
• Bring a data-informed perspective to creative operations: tracking on-time delivery rates, revision cycles, and team throughput to inform continuous improvement
• Support onboarding of new creative team members and partners into the organization’s tools, workflows, and operating standards

Your Skills and Experience

• 3+ years of experience managing creative or marketing workflows, ideally within an in-house creative team, brand, or agency environment
• Proven track record of building and maintaining project management systems. You’ve designed the process, not just followed it
• Proficient in Asana or similar; experienced in building project architecture, templates, and team workflows from the ground up
• Hands-on experience with a Digital Asset Management platform; comfortable owning DAM governance and driving team adoption
• Fluent with AI tools and actively curious about how they can improve creative production workflows. You’re not waiting to be told, you’re already experimenting
• Clear, confident communicator who can translate strategy into process and process into action across creative and non-creative stakeholders
• Highly organized, solutions-oriented, and calm under pressure, the kind of person who steadies the room when priorities shift
• Comfortable holding the team accountable without micromanaging; skilled at keeping momentum through a creative personality mix
• Experience working with consumer-facing brands in apparel, outdoor, lifestyle, or adjacent categories preferred
• Genuine affinity for mountain lifestyle and the values that drive the organization's brand
• Commitment to the company mission, vision, and values

The Fine Print

• Must be able to work in a stationary position 75% of the work day
• Medical, Dental, Vision plans
• Company Paid Long Term Disability
• Employee Assistance Programs
• 401k with Match
• Generous paid time off policies
• Gear test, perks and more

Compensation

The base salary range for this role is $65,000-$75,000. It would not be typical for someone to be hired at the top end of the range for the role, as actual pay will be determined based on several factors including experience, skills, and qualifications.