Creative Operations Lead, Customer & Brand Partnerships

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action, tech meets trust, and innovation is a way of life. The Global Creative team within Marketing is responsible for brand and marketing creative, from building brand awareness campaigns to designing experiences like Dreamforce.

About the Role

As a Creative Operations Lead, you will serve as the operational arm and strategic business partner to our Creative Lead for Customer & Brand Partnerships Creative. You will drive planning, intake, prioritization, and business-side management of core creative teams, acting as the trusted partner to Creative Leaders while building and scaling operational rigor. You’ll be the first point of interception for new work, translating business needs into clear operational plans and ensuring strategic alignment and appropriate resourcing.

Responsibilities

• Serve as the day-to-day operational and business management partner to Creative Leaders, supporting planning, budgeting, prioritization, and measurement.
• Support the Creative Leader in driving strategy, culture, structure, and team management, identifying efficiencies and opportunities for development.
• Act as a translator between business and creative teams, aligning expectations, timelines, and priorities before work enters delivery.
• Lead quarterly and annual planning cycles, establishing clear priorities, intake pathways, and operational rhythms.
• Own budget management for Leaders, including forecasting, opening POs, and tracking.
• Be the first point of interception for all new work, validating scope, timing, resourcing needs, and alignment to business priorities.
• Manage intake and triage workflows to ensure clarity on incoming work and prevent overcommitment or misalignment.
• Evaluate requests strategically to protect creative focus and ensure resources are applied to the highest-value work.
• Represent Creative leadership with cross-functional partners (e.g., Real Estate, Events, HR, PMO) to ensure consistent engagement and operational clarity.
• Partner with PMO and Production Studio to hand off approved work, allocate resources, and maintain visibility into workload and capacity.
• Drive standardization across planning, intake, capacity tracking, and measurement frameworks.
• Implement scalable processes that support clear ownership and reduce operational friction.
• Establish and maintain operational dashboards, reporting, and metrics for leaders to track workload, impact, and ROI.
• Use data to inform prioritization, operational planning, and business decision-making.

Requirements

• 5+ years in creative operations, marketing operations, business operations, or agency account management (experience in creative environments strongly preferred).
• Demonstrated experience partnering with senior creative or business leaders to run operational functions (planning, budgeting, resourcing, prioritization, process).
• Strong understanding of creative workflows, intake, scoping, cross-functional partnership, and project lifecycle alignment.
• Proven ability to navigate ambiguity, drive clarity, and create scalable structure in fast-paced environments.
• Exceptional communication, negotiation, and stakeholder management skills.
• Experience implementing and optimizing operational frameworks, processes, and measurement systems.
• Experience working cross-functionally with PMOs, production teams, business partners, or agency structures.
• BA/BS degree or equivalent experience.

Why This Role Excites You

• You thrive in operational roles where you help leaders run their business with clarity and impact.
• You love designing processes, creating structure, and driving alignment across multiple partners.
• You enjoy working at the intersection of creative, operational, and business strategy.
• You’re energized by building a new operational model that enables creative teams to do their best work.

Why We’re Excited About You

• You understand creative teams deeply and know how to protect creative focus through strong operational partnership.
• You build trust quickly, communicate clearly, and bring a consistent point of view to prioritization and planning.
• You love solving problems, reducing ambiguity, and making the complex feel manageable.
• You believe operational maturity is the key to unlocking creative excellence.

Benefits

Salesforce offers a variety of benefits to help you live well, including:

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and employee stock purchasing program

More details about company benefits can be found at Salesforce Benefits.

Pay

The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits.