Creative Director [SK-15312]

About the role

Aquent is partnering with an innovative, tech-enabled growth firm at the intersection of marketing, consulting, and data intelligence. This firm ignites revenue and brand recognition for leading and emerging companies globally with a people-first approach, championing diversity and prioritizing culture as paramount to success. They aim to be recognized as the most valued and respected private growth marketing firm in the world, driven by a mission to redefine what’s possible through a team of growth-obsessed experts who demand innovation and results, all powered by integrity, autonomy, and grit.

This role offers the chance to shape the creative vision for a significant book of business, directly influencing the quality of work and the growth of your team. You will operate as a player-coach, leading from the front, influencing strategy, and directly contributing to high-priority accounts. This position serves as a stepping stone to further leadership, allowing you to cultivate exceptional people leadership and product judgment while staying deeply connected to the craft. Your leadership will directly translate into exceptional client outcomes and the continuous evolution of creative services.

Responsibilities

• Lead and manage a team of creative professionals, overseeing hiring, onboarding, and day-to-day operations.
• Develop and mentor team members, fostering growth paths, positive sentiment, and psychological safety.
• Drive performance management, provide direct feedback, and make recommendations for raises and promotions.
• Oversee capacity planning and staffing to align with evolving client needs.
• Facilitate ongoing training and knowledge-sharing on industry trends and tools.
• Meet directly with clients to articulate strategy, performance, and channel nuances.
• Provide hands-on execution and exemplary support on complex or high-priority client accounts.
• Act as the primary escalation point for creative client concerns.
• Strengthen client retention through strong creative solutions and identification of expansion opportunities.
• Proactively address client churn risks within your book of business.
• Ensure exceptional product quality through consistent and accountable QA processes.
• Lead creative product development, structured innovation, knowledge-sharing, and brainstorms.
• Collaborate with service leads and platform partners to remain at the forefront of creative trends.
• Maintain full working knowledge of internal systems and adapt to evolving processes.
• Employ AI technologies to enhance and optimize business processes and drive results.
• Demonstrate a genuine interest in expanding and evolving creative services within your industry division.

Must-Have Qualifications

• 7–8 years of digital marketing/creative experience, with 5+ years in an agency setting.
• Minimum 5 years of hands-on, expert-level experience across creative disciplines (copywriting, design, production, strategy, and/or post-production).
• 5+ years of experience managing a team, including performance management and development planning.
• A robust portfolio showcasing a track record of conceptualizing, developing, and delivering creative campaigns across multiple channels at scale.
• Demonstrated judgment and credibility that has earned the trust of creative specialists.
• Expert knowledge of how creative functions within the broader marketing funnel and business strategy.
• Executive-level presentation and communication skills, with the ability to advise senior client stakeholders and internal leadership.
• A visionary leader with a track record of building culture, inspiring teams, and pushing creative boundaries while delivering measurable business results.