Cow Creek Restaurant Manager

Join the Seven Feathers family! Seven Feathers Casino Resort ranks in the top 20 of Pacific Northwest properties and is one of the fastest growing destination resorts in the region. It’s a place where service is delivered by the friendliest people on earth in a location of outstanding natural beauty. The amenities allow you to enjoy a premier resort experience, including Nevada-style gaming, fabulous food and beverages, nightly entertainment, a full-service spa, indoor pool, fitness center, world-class RV Resort, a nationally recognized travel center, and unmatched personal service.

About the role

Oversees daily operations to ensure compliance, efficiency, quality, service, and cost-effective management of resources in all restaurant outlets. Responsible for overall guest satisfaction through properly trained and motivated staff that routinely exceeds service, food quality, cleanliness, and sanitation standards.

Responsibilities

• Interviews, hires, and supervises all restaurant team members.
• Coordinates training to maximize employee productivity and job satisfaction.
• Routinely posts labor schedule based on budgeted and projected business volume.
• Ensures sufficient inventory levels of linen, china, silver, uniforms, and all restaurant supplies.
• Provides daily reports regarding revenue and volume.
• Ensures all performance reviews are completed and given to team members in the required time frame.
• Improves team member effectiveness by coaching, counseling, training, and issuing disciplinary actions; delegating and monitoring job tasks and results.
• Implements and communicates goals, objectives, policies, and procedures.
• Posts calendar of events to ensure team members are informed and able to communicate accurate information to guests.
• Participates in all management meetings as requested.
• Resolves customer concerns and complaints and considers customer suggestions to provide superior guest service and generate repeat business.
• Provides constructive input to foster process improvement within the department.
• Maintains confidentiality of all privileged information.
• Performs other duties as required.

Requirements

• High School Diploma or GED Certificate required.
• 3 to 5 years high-volume restaurant management experience required.
• In-depth experience with restaurant finance, budgeting, accounting, and cost control procedures required.
• Ability to analyze problems, project consequences, identify solutions, and implement recommendations using independent judgment and solid decision-making.
• Ability to interact and maintain professional working relationships with guests and co-workers of varying social and cultural backgrounds.
• Intermediate computer skills with Microsoft Office, Outlook, Excel, and Publisher required.
• Able to read and comprehend written instructions.
• Effectively handle multiple priorities and tasks in a fast-paced environment.
• Excellent organizational, verbal, interpersonal, and customer relation skills.
• Current Food Handler Certificate and OLCC License required.
• Must be 21 years of age or above.
• Current and valid Oregon Driver’s License with the ability to qualify for the UIDC’s Driver Program.
• Obtain and maintain a Class III Gaming License.

Benefits

• Comprehensive medical, dental, vision, and prescription coverage.
• Paid Time Off.
• Employer-paid life and disability plans.
• 401k with up to 3.5% employer match.