Cow Care Analyst

About the role

The Cow Care Analyst is a specialty role supporting our dairy farms by serving as an expert consultant in partnership with the local Cow Care team. This position can also perform expert-level Cow Care technical functions. The goal is to support dairies by milking cows gently, quickly, and efficiently through professional expertise, innovative products/technology, and up-to-date testing equipment to sustain high milk quality standards.

The Cow Care Analyst serves as an expert in one or more of the following skills: graphing and vacuum testing; washing, chemicals and chemical formulas; herd health and herd management systems; robotics or automation technical support and servicing; and refrigeration and parlor systems.

Responsibilities

• Create trust and build strong relationships with customers through effective communication with dairy owners, service staff, and internal teams.
• Maintain customer relationships by speaking with each dairy owner or manager before leaving the farm.
• Utilize milking industry-specific expertise to help develop the account technical support strategy for large dairy opportunities in coordination with the regional Cow Care Account Manager and team.
• Develop and maintain a relationship strategy tailored to each customer based on current and future needs, fostering trusted relationships through Cow Care team members and offerings.
• Share expert knowledge and skills with internal team members to build consistency, improve customer expectations, and strengthen team capabilities.
• Understand market trends and help the Cow Care team develop opportunities that support and maintain sales and technical services offered by the regional Cow Care program.
• Partner with local Cow Care teams on projects, auditing, and in-depth analysis of milking systems, cleaning systems, and animal health and hygiene products and equipment.
• Provide detailed documentation to customers, local teams, and management regarding farm visits, follow-up actions, and recommendations.
• Support dairy farm management and technical teams with training, best practices, and proper repair and maintenance procedures.
• Build maintenance programs with key farm staff and support the execution of those programs on-site.
• Work with Original Equipment Manufacturers (OEM) to resolve equipment design and performance issues as needed.

Requirements

• 10+ years of dairy service experience related to milk quality, chemicals, wash, and pulsation.
• Sales or customer-facing experience.
• Understanding of milk quality to troubleshoot and train individuals on identifying milk quality issues.
• Advanced mechanical, electrical, and refrigeration troubleshooting skills.
• Ability to mentor others.
• Ability to manage projects and team work assignments.
• Ability to work independently and make sound decisions under pressure.
• Valid driver’s license and clean driving record.

Pay

$115,000.00 - $135,000.00 per year