Courtyard Pittsburgh Downtown - PM Front Desk Supervisor
Aimbridge Hospitality · Pittsburgh, PA · 2 wk ago
ManagementFull-time
Key Skills/Responsibilities
- Greet guests with genuine warmth and keep check-ins and check-outs smooth and stress-free.
- Be the go-to for reservations, VIP requests, and making every guest feel like a star.
- Keep things running like clockwork by tracking logs, managing messages and packages, and handling every detail professionally and quickly.
- Stay sharp on rates, packages, and promotions, helping boost room revenue while keeping guests happy with great value.
- Build a strong, communicative team, train new associates, and tackle guest concerns or workplace hiccups with confidence and creativity—all while keeping safety and standards front and center.
Education & Experience
- A high school diploma or equivalent required.
- College coursework in a related field helpful.
- At least 2 to 3 years of progressive experience in a hotel or related field required.
- Previous supervisory experience preferred.
- Must have a valid driver’s license.
Compliance
- Must comply with certification requirements including Food Handlers, Alcohol Awareness, CPR, and First Aid.
Benefits
- Eligible for a competitive benefits package after an initial waiting period.
- Includes Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401(k) Retirement Plan.
Property Information
- Located 1,600 feet from the David L. Lawrence Convention Center.
- PNC Park is 0.8 mi from the property.
- Heinz Field is 1.6 mi away.
- All rooms include a work desk, hairdryer, small refrigerator, coffee maker, and high ceilings.
- A flat-screen TV and cable channels are also included.
- The Bistro offers Starbucks® coffee and healthy food to take away.
- The GoBoard in the lobby helps guests self-service and get directions to nearby places of interest.
- An outdoor patio is also available for guests.
- An area shuttle with pick-up and drop service within 1 mi of the property is offered for guests' convenience.
- The property is 1,600 feet from the Amtrak Station and the T station on Wood street, offering easy access to local public transport.
- The property is 18 mi from the Pittsburgh International Airport.