Courtyard Bismarck North - Front Desk Agent
About the Role
As a Front Desk Agent, you are the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.
Responsibilities
- Deliver top-tier guest service, ensuring every interaction makes guests feel at home and their stay unforgettable.
- Communicate clearly and confidently with guests and team members to keep operations flowing smoothly.
- Solve challenges quickly and effectively, turning potential issues into positive experiences.
- Multitask efficiently, managing reservations, check-ins, check-outs, and financial details with precision.
Requirements
- High school diploma or equivalent; experience in a hotel or related field preferred.
- Familiarity with hotel management software and Microsoft Office suite.
Benefits
After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:
- Daily Pay (ask your Recruiter for details).
- Medical, Dental, and Vision Coverage.
- Short-Term and Long-Term Disability Income.
- Term Life and AD&D Insurance.
- Paid Time Off.
- Employee Assistance Program.
- 401k Retirement Plan.
About the Property
We are conveniently located near many Bismarck attractions, including the Bismarck Civic Center, Fort Lincoln State Park, Dakota Zoo, and the Missouri River. Our location also offers easy access to Bismarck State College, the North Dakota State Capitol, St. Alexius Medical Center, and Sanford Medical Center.
Our hotel features a new state-of-the-art lobby with flexible spaces for work or relaxation, free WiFi throughout, and The Bistro—a destination for breakfast, drinks, and dinner. Our meeting space is available for business meetings or gatherings, with catering options through The Bistro.