Courtesy Clerk- Mountain Green

Position Summary

Lee’s Marketplace is a family-owned grocery chain dedicated to providing a pleasant shopping experience for guests. The Courtesy Clerks play a crucial role in delivering exceptional guest service at the store’s front end.

Primary Position Duties

• Greet guests warmly and offer friendly, helpful service.
• Bag groceries carefully and efficiently, following food safety and weight distribution guidelines.
• Assist guests with carrying groceries to their vehicles.
• Retrieve carts from the parking lot and return them to the store in a safe and timely manner.
• Aid in general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking bagging stations/check stands with needed supplies.
• Be available to assist in any capacity necessary to ensure proper store and guest support.

Guest Service

• Greet and assist guests in a friendly and courteous manner, offering assistance in any way possible.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the department and store, using friendly but professional methods of communication.
• Proactively ask each guest if they would like help taking their groceries to their car, and assist them promptly and respectfully when requested.
• Maintain awareness of guest needs in the checkout area and provide timely support to cashiers, rotating between each check stand as needed.
• Promptly respond to service codes requesting assistance at the check stands.
• Always be present on the frontend for guest assistance unless otherwise directed by a supervisor.
• Show excellent problem-solving skills and find the best resolution that exemplifies the “Lee’s Way”.
• Be familiar with, and assist customers with, the use of Lee’s Marketplace website and rewards program.

Product Handling

• Bag groceries with care, following proper bagging procedures to prevent damage and ensure food safety.
• Separate items such as raw meat, chemicals, and fragile products to avoid cross-contamination.
• Absorb heavy or bulky items appropriately and double-bag when needed.
• Absorb go-backs or misplaced products to the correct shelves when assigned.
• Absorb product facing throughout the store as directed by a supervisor during slower periods.
• Report any damaged or leaking products to supervisors or remove them from circulation if instructed.

Cleanliness and Safety

• Proactively collect carts from the parking lot, ensuring safe conditions for guests and vehicles.
• Collect and wear proper safety apparel when collecting carts.
• Routinely monitor carts, cart corrals, parking lots, and walkways for debris, trash, or hazards, and promptly remove or report them to maintain a clean and safe environment for guests and team members.
• Remove trash and keep bagging stations stocked and tidy throughout the shift.
• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Contribute towards the cleaning responsibilities in the department as management sees fit.

Cash Handling (if applicable)

• Operate cash registers and handle transactions accurately.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.
• Use POS and register system only when directed by the Frontend Manager/Supervisor.

Team Collaboration

• Work cooperatively with team members to achieve store goals.
• Support cashiers by staying attentive and ready to assist with bagging or cart retrieval.
• Communicate with team members to ensure efficient checkout flow and guest assistance.
• Work closely with other courtesy clerks to divide duties, share responsibilities, and ensure all tasks are completed.
• Accept feedback from supervisors and cooperate with team leadership to improve service.
• Jump in to assist with other store needs as directed, demonstrating flexibility and a team-first attitude.
• Participate in team meetings and training sessions.
• Attend departmental, store, and company meetings as required.
• Has knowledge of and complies with all company policies, procedures, programs, and directives.
• Promotes a harassment-free environment, and immediately reports any potential harmful situation to management.
• Leads by example in upholding Lee’s Marketplace standards of integrity, customer service, and respectful teamwork.

Position Requirements

• Age Requirement: 16 years +
• Availability: Flexible availability, including evenings, weekends, and holidays
• Physical Requirements: Ability to stand, walk, twist, sit, and bend for extended periods; ability to lift and carry items weighing up to 50 pounds; manual dexterity for handling small objects and operating equipment; repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance; occasionally stoop, crouch, kneel, or crawl.
• Tools and Machinery: Cart retrieval straps or push tools; cart sanitizing equipment or wipes; safety vests (when collecting carts in the parking lot); wheeler sanitizing stations or spray; trash shoot; step stools; crates; brooms, dustpans, and floor sweepers; box cutters; towels or cloths for cleaning spills; temperature-controlled rooms; computers; phones/intercom; any other items seen fit for role.

Education and Skills

• Education and Experience: High school diploma or equivalent preferred. Students actively pursuing a high school diploma or GED are welcome to apply. No previous work experience required. Must demonstrate a willingness to learn.
• Skills and Abilities: Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests; basic math skills for handling cash transactions; ability to read and follow instructions; good verbal communication skills; excellent and consistent customer service skills; self-motivated; customer service-driven; reliable.

Compensation

Competitive hourly wage/salary. Paid time and a quarter on Sundays. Benefits packages including health insurance, Disability plans, EAP, 401k plans, and Supplemental Insurances. 10% discount, restrictions apply. Ace Hardware Discount at Lees Ace Hardware locations. Paid Time Off to those who qualify.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety forward atmosphere.
• Innovative, supportive, and input-driven management team.

Note: This job description is not intended to be all-inclusive. Team members may perform other related duties as negotiated to meet the ongoing needs of the organization.