Courtesy Clerk/Grocery Bagger

About the role

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Responsibilities

• Bag groceries at check out for customers
• Ensure at least five items per bag while ensuring contents are not damaged
• Bag items in various types of bags (reusable/plastic/paper)
• Aid in removing customer's merchandise from bottom of basket for checkout
• Offer to help customers with loading bags into their car
• Perform basic shelf conditioning
• Inform customers of grocery specials
• Return merchandise to store shelves
• Gather bascarts and return them to designated areas
• Clean spills, collect and pick up trash inside store and parking lot
• Clean all areas inside and outside of store
• Handle and assemble seasonal merchandise
• Understand the store's layout, locate products, and conduct price checks for cashiers
• Reinforce safety programs by complying with safety procedures and identifying unsafe conditions, accidents, or issues and notifying store management
• Adhere to all food safety regulations and guidelines
• Practice preventive maintenance by properly inspecting equipment and notifying appropriate department or store manager of any items in need of repair
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store
• Adhere to all local, state, and federal laws, and company guidelines
• Work cooperatively in high-paced and sometimes stressful environments
• Manage conflict in a reasonable, non-confrontational, and cooperative manner
• Act with honesty and integrity regarding customer and business information
• Follow directions and seek assistance when necessary to resolve customer and business issues
• Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults

Qualifications

• Customer Service skills
• Effective communication skills
• Previous retail experience is preferred but not necessary

Skills

Ability to work cooperatively in high-paced and sometimes stressful environments

Ability to manage conflict in a reasonable, non-confrontational, and cooperative manner

Ability to act with honesty and integrity regarding customer and business information

Ability to follow directions and seek assistance when necessary to resolve customer and business issues

Ability to provide support and assistance through direct interaction with minors, individuals with special needs, and older adults

Benefits

The Kroger Family of Companies offers comprehensive benefits to support your Well-Being, including Physical, Emotional, Financial and more. We'll help you thrive, with access to:

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans
• Paid time off such as vacation, sick leave, and parental leave
• Mental and emotional support resources through our Employee Assistance Program
• Free, confidential financial tools and coaching with Goldman Sachs Ayco
• Valuable associate discounts on purchases, including food, travel, technology and so much more
• Tuition assistance, college scholarships and educational leave of absence, depending on varying criteria by location and subject to certain eligibility requirements
• Roybal training and development resources to grow your career

About the Team

The final rate of pay is determined at store level based on prior equivalent work experience. To support and reward our hardworking and friendly associates, we offer much more than just a paycheck. We strive to feed your future by offering the ingredients you need to create your own recipe for success at work and in life. Our associates receive a full plate of benefits that promote their physical, emotional and financial well-being, including access to competitive health care and retirement benefits, paid time off, mental health resources, associate discounts and opportunities to learn, grow and advance. Our associates also get to help us make a difference in our communities through our Zero Hunger | Zero Waste and Framework for Action: Diversity, Equity and Inclusion plans.