Courtesy Clerk (Bagger)- Smithfield

About the Role

At Lee’s Marketplace, our Courtesy Clerks play a vital role in providing exceptional guest service at the front end of the store. This role focuses on bagging groceries carefully, assisting guests with loading items, retrieving carts, and keeping the front of the store clean and organized. Courtesy Clerks are the final point of contact with guests and help create a positive and lasting impression.

Responsibilities

• Greet guests warmly and offer friendly, helpful service.
• Bag groceries carefully and efficiently, following food safety and weight distribution guidelines.
• Assist guests with carrying groceries to their vehicles.
• Retrieve carts from the parking lot and return them to the store in a safe and timely manner.
• Assist with general cleanliness of the front end, including spills, trash removal, sanitation procedures, and stocking bagging stations/check stands with needed supplies.
• Be of assistance in any capacity necessary to ensure proper store and guest support.
• Provide knowledgeable answers to guest inquiries.
• Promote and exemplify a high level of morale within the department and store, utilizing friendly but professional methods of honest and open communication with guests and team members.
• Proactively ask each guest if they would like help taking their groceries to their car, and assist them promptly and respectfully when requested.
• Maintain awareness of guest needs in the checkout area and provide timely support to cashiers, rotating between each check stand as needed.
• Promptly respond to service codes requesting assistance at the check stands.
• Display excellent problem-solving skills and pride yourself on finding the best resolution that exemplifies the “Lee’s Way—doing what’s best for our guests, our team, and our company.”
• Be familiar with, and assist customers with use of, Lee’s Marketplace website and rewards program.
• Bag groceries with care, following proper bagging procedures to prevent damage and ensure food safety.
• Separate items such as raw meat, chemicals, and fragile products to avoid cross-contamination.
• Ensure heavy or bulky items are bagged appropriately and double-bagged when needed.
• Assist in returning go-backs or misplaced products to the correct shelves when assigned.
• Assist with product facing throughout the store as directed by a supervisor during slower periods.
• Regularly collect carts from the parking lot, ensuring safe conditions for guests and vehicles.
• Monitor carts, cart corrals, parking lots, and walkways for debris, trash, or hazards, and promptly remove or report them.
• Remove trash and keep bagging stations stocked and tidy throughout the shift.
• Maintain a clean and organized work area.
• Follow all safety and sanitation procedures.
• Report any safety hazards or equipment issues to management.
• Operate cash registers and handle transactions accurately if applicable.
• Follow store policies on returns, exchanges, and refunds.
• Ensure the security of cash and other financial transactions.
• Work cooperatively with team members to achieve store goals.
• Support cashiers by staying attentive and ready to assist with bagging or cart retrieval.
• Communicate with team members to ensure efficient checkout flow and guest assistance.
• Work closely with other courtesy clerks to divide duties, share responsibilities, and ensure all tasks are completed.
• Accept feedback from supervisors and cooperate with team leadership to improve service.
• Assist with other store needs as directed, demonstrating flexibility and a team-first attitude.
• Participate in team meetings and training sessions.
• Assist with price checks as directed by cashiers, service desk, and/or leadership.
• Attend departmental, store, and company meetings as required.
• Promote a harassment-free environment, and immediately report any potential harmful situation to management.
• Lead by example in upholding Lee’s Marketplace standards of integrity, customer service, and respectful teamwork.

Requirements

• Age Requirement: 16 years or older.
• Flexible availability, including evenings, weekends, and holidays.

Physical Requirements

• Ability to stand, walk, twist, sit, and bend for extended periods.
• Ability to lift and carry items weighing up to 50 pounds.
• Manual dexterity for handling small objects and operating equipment.
• Repetitive use of hands and arms to push, pull, carry, lift, reach, grip, and balance.
• Occasionally stoop, crouch, kneel, or crawl.
• Prolonged periods standing and walking.
• Must be able to access and navigate all areas of the store.
• Occasional use and climbing of step stools or ladders are required.

Tools and Machinery

• Cart retrieval straps or push tools
• Cart sanitizing equipment or wipes
• Safety vests (when collecting carts in the parking lot)
• Wheeler
• Sanitizing stations or spray
• Trash shoot
• Step stools
• Crates
• Brooms, dustpans, and floor sweepers
• Box cutters
• Towels or cloths for cleaning spills
• Temperature-controlled rooms
• Computers
• Phones/Intercom

Qualifications

• High school diploma or equivalent preferred. Students actively pursuing a high school diploma or GED are welcome to apply.
• No previous work experience required. Must demonstrate a willingness to learn.

Skills

• Ability to write, speak, hear, and understand the spoken word to respond promptly to pages, requests, team members, and guests.
• Ability to work in a fast-paced environment.
• Basic math skills for handling cash transactions.
• Ability to read and follow instructions.
• Good verbal communication skills.
• Excellent and consistent customer service skills.
• Self-motivated.
• Customer service driven.
• Reliable.

Benefits

• Competitive hourly wage/salary.
• Paid time and a quarter on Sundays.
• Benefits packages including health insurance, disability plans, EAP, 401k plans, and supplemental insurances.
• 10% discount, restrictions apply.
• Ace Hardware discount at Lee’s Ace Hardware locations.
• Paid Time Off to those who qualify.

Work Environment

• Friendly and supportive team atmosphere.
• Opportunities for career advancement and professional development.
• Safety-forward atmosphere.
• Innovative, supportive, and input-driven management team.