Courtesy Clerk

Additional Considerations (if Any)

About the role

Job Title: Courtesy Clerk
Department: Grocery
FLSA: Non-Exempt

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Affords assistance to customers by:
• Escorting them to the products they're looking for
• Securing products that are out of reach
• Loading or unloading heavy items
• Making note of and passing along customer suggestions or requests
• Performing other tasks in every way possible to enhance the shopping experience
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Packages purchases.
• Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
• Aids customer in transporting purchases to their mode of transportation.
• Helps train new courtesy clerks.
• Checks prices on products.
• Pulls product forward on shelf.
• Begins product to customers (within the wage and hour guidelines).
• Delivers product to customers (within the wage and hour guidelines).
• Shovels, salts, and sands walkways.
• Aids in other areas of store as needed.
• Performs other job-related duties and special projects as required.

Qualifications

• Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Must be able to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.
• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Must have visual requirements including vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Skills

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Benefits

Not specified

Pay

Not specified

Schedule

Not specified