Courtesy Clerk

Additional Considerations (if Any)

Night & Weekend Shifts Required

Job Description

Job Title: Courtesy Clerk
Department: Grocery
FLSA: Non-Exempt

General Function

Provides prompt, efficient and friendly customer service.

Core Competencies

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism

Reporting Relations

Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home, Service Managers

Primary Duties And Responsibilities

• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Escorts customers to the products they’re looking for.
• Secures products that are out of reach.
• Loads or unloads heavy items.
• Makes note of and passes along customer suggestions or requests.
• Performs other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Packages purchases.
• Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
• Aids customers in transporting purchases to their mode of transportation.
• Helps train new courtesy clerks.
• Checks prices on products.
• Pulls product forward on shelf.
• Begins carts in from parking lot and cart corral.
• Cleans can redemption area and empties the recycle bins, where applicable.
• Stocks, faces, rotates merchandise, cleans shelves, understands shelf tags, and knows location of merchandise in the store and also in the back room.
• Maintains supplies on front-end; i.e. paper/plastic sacks, receipt paper, etc.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties And Responsibilities

• Assists in all departments as requested (within the wage and hour guidelines).
• Delivers product to customers (within the wage and hour guidelines).
• Shovels, salts, and sands walkways.
• Aids in other areas of store as needed.
• Performs other job related duties and special projects as required.

Knowledge, Skills, Abilities And Worker Characteristics

• Ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
• Ability to do simple addition and subtraction; copying figures, counting and recording.
• Ability to understand and follow verbal or demonstrated instructions; writes identifying information request supplies orally or in writing, increased contact with people.

Education And Experience

No education or experience requirements.

Physical Requirements

• Must be physically able to exert up to 50 pounds of force occasionally; exert up to 20 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is exposed to noise, temperature extremes, dampness, dirt, and chemicals/solvents.

Equipment Used To Perform Job

• Tomra (bottle machines)
• window washing equipment
• vacuum cleaner
• power washer
• broom
• delivery vehicle
• phone
• fax
• copier
• two wheeler
• pallet jack
• box cutter

Contacts

• Has daily contact with the general public and occasional contact with suppliers/vendors.